Division: Technology Management Services (TMS)
Be a trusted advisor for IT and non-IT partners, by constantly following & facilitating internal needs, whilst incorporating external best practices and industry standards where relevant and applicable to Euroclear. Supports the organization in meeting our IT objectives aligned with our Corporate objectives.
Develops effective relationships / processes / system with business units, divisions or groups of users, and uses influence for transversal alignment across the organisation. Ensures required services are identified, developed and sustained to the satisfaction of the business unit/division.
Identifies gaps in processes and actively looks for efficient solutions, simplification and/or industrialization in collaboration with IT Divisions and non-IT partners to ensure value delivery by the process where TMS is process owner.
CIO Management Office activities & processes
1. Technology business Management (TBM): Provides actionable financial information and advises to Technology decision makers, Finance and business leaders
2. Portfolio Management: Ensure a strong alignment of the IT investments with the CSD Strategic and (Group) Business Objectives & transparency on the decisions taken and costs. Run GTSC/Portfolio governance
3. IT Sourcing Strategy: Steer Sourcing Strategy for all IT organization (Sourcing and Vendor Management, License and Software Asset Management, Request and Order Center of Excellence)
4. People and Communication: Supports the IT Divisions as trusted partner and advisor on key people topics & IT communication
5. Partner Relationship Management: Manage Business – IT Relationship & Service Agreements, including quarterly service performance reviews and review of the yearly Service Delivery Plan, in close collaboration with the Service & Business Relationship Managers in IT
6. Transformation Office: Facilitate transparency for IT transformation delivery, communicate and report on IT transformation and its progress, give the pace to increase impact of the IT transformation for long-term outcome
7. UK, France & Poland: Local representative of all activities, act as a relay of global team, can manage local specific activities on demand.
8. Contributes in operational, tactical or strategic analysis of a company's total business in relation to used technology.
Take part to identify strategic capabilities (processes, skills, needed to create and sustain one or more sources of competitive advantage
The role:
9. Lead the IT Onboarding days and journey for the newcomers joining one of the Euroclear Poland IT divisions
10. Deliver the P&C priorities and related management reporting, in relation to delivery of defined IT Learning scope (IT Onboarding program and IT Learning), defined IT People Agenda scope, defined Knowledge Management
11. Gather and prepare data, run and support the known P&C processes (support to the IT People Agenda, support to IT Learning incl. run of the Onboarding program, support to Knowledge Management)
12. Propose and manage process optimization/modernization in relation to onboarding, learning & development within an IT environment, taking into account internal needs as well as market practice evolution
Requirements:
13. Proven experience in an onboarding, training or learning & development related role
14. Excellent communication and presentation skills
15. Strong collaboration and interpersonal skills, with an ability to interact with staff from all levels, divisions and locations
16. Experience with documenting processes and performing controls, in line with best practices
17. Meticulous attention to detail and solution-oriented
18. Complexity & Problem Solving: Handles standard & non-standard situations with a low level of uncertainty situation, covering several but known domains of expertise
19. Decision Making: Relies on existing processes and policies to take decisions
20. Strategic Approach/Impact: Focuses on execution in his/her domain, according to defined processes and methods. Runs and maintains the operational process
21. Stakeholders Management: Builds and maintains operational network of relationships, mainly with peers. Influences in own domain of expertise, on well-defined tactical or technical matters. Takes action to resolve conflicts with appropriate level of support from peers and/or management
22. Autonomy & Leadership: Works autonomously on standard activities or non-complex demands. Organizes, co-ordinates and plans activities independently. Priorities are set by the manager. Uses expertise to challenge the goals and scope of new requests and evaluates the impact of these new requirements
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