Key responsibilities:
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Enhance the customer service experience to foster customer engagement and growth.
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Address customer issues promptly and ensure effective resolution.
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Develop and implement service procedures, policies, and standards.
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Maintain accurate records of customer interactions and actions taken.
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Analyze service metrics and prepare detailed reports.
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Recruit, mentor, and develop customer service agents, fostering a supportive environment.
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Manage resources to meet qualitative and quantitative targets.
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Oversee general office operations and staff management.
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Ensure smooth information flow within the company to support business operations.
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Maintain customer satisfaction by providing effective problem-solving resources.
Qualities of a successful candidate:
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Bachelor's degree.
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At least 5 years of proven experience as a Customer Service Manager.
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Proficiency in MS Office and ERP systems.
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Excellent management and leadership skills.
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Fluency in English, Dutch, and French.
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Strategic thinking with strong client-facing and communication abilities.
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Advanced problem-solving and multitasking skills.
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Analytical mindset with a proactive attitude.
What the candidate receives in return:
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Challenging role within an international environment.
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Extensive training and career development opportunities.
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Competitive remuneration package with extra-legal benefits.
AKKA: Customer service management / Team leadership / Customer satisfaction / Service strategy development / Problem-solving / Multilingual communication / ERP systems proficiency / Analytical skills / Air filtration industry / Clean air solutions