Smappee stands for Smart Appliance for Energy Efficiency. At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way. Our cutting edge technology empowers businesses and individuals to take control of their energy consumption, reduce costs, and contribute to a sustainable future. We''re on a mission to make energy management smarter, more efficient, and environmentally friendly. Our offering focuses on energy management solutions and electric vehicle charging. With a global reach and a dynamic, rapidly expanding team, we''re driving innovation and sustainability to power a brighter future.
We are looking for a proactive and experienced Head of Quality Assurance to lead and coordinate comprehensive quality management initiatives across departments, driving our transformation into a quality focused organization. This key leadership role is committed to fostering a quality centric culture, with a strong emphasis on developing and implementing an effective quality management strategy.
Responsibilities
1. Quality Strategy Development & Execution
* Define a company wide total quality management strategy, emphasizing standardization and continuous improvement.
* Translate the defined strategy into a realistic action plan for all involved departments.
* Define quality objectives and KPIs to measure progress and impact, reporting regularly to senior management.
2. ISO Certification Process
* Serve as the primary coordinator to guide the teams in the certification journey for ISO norms.
* Ensure all departments adhere to the relevant non requirements and organize internal audits to maintain compliance.
3. Cross Departmental Coordination
* Collaborate with R&D, product management, marketing, sales, and operations teams to align quality processes and foster a unified quality culture.
* Oversee and assess the quality control processes within each department, ensuring alignment with Smappees broader goals.
4. Quality Systems Implementation
* Establish quality assurance and control methodologies, policies, and documentation to support Smappees quality goals.
* Manage quality related risks, proactively identifying and mitigating potential issues.
* Support the teams with external communication related to quality topics.
5. Training & Stakeholder Engagement
* Educate and train employees at all levels on quality standards, processes, and stress the importance of quality in every department.
* Serve as a quality ambassador, promoting a culture of continuous improvement and applying structured methodologies.
6. Data Driven Quality Reporting
7. Implement a quality data tracking and reporting system (in collaboration with operational and service team) to provide insights, support decision making, and foster t