Location: Belgium - Zaventem | Job-ID: 209043 | Contract type: Standard | Business Unit: System Engineering & Technicians
ARE YOU OUR NEW COLLEAGUE?
Our business is about enabling users through technology. But first of all, it's about people.
#winningtogether
Computacenter Belgium is looking for an IT Support Engineer – Schaerbeek
Life on the team
Are you passionate about IT and dealing with customers at all levels? Do you have hardware/software breakfix experience?
If so, then we would like to discuss your next career move!
We are currently seeking an IT Support Engineer for one of our key customers, based in Schaerbeek.
What you'll do
Call and mail intake,1st and 2nd line services, creation and follow up of tickets in ticketing tool, execution of several technical actions based on processes and checklists. You may be working on different sites of our client: Schaerbeek, center of Brussels, Gembloux, Merksem.
Some of the daily activities are:
1. Very good knowledge of Windows10 (use, configuration, and troubleshooting)
2. Microsoft Office (2010/2016/0365) very good knowledge
3. Basic Knowledge Software (MS Visio, Adobe products,…)
4. Basic knowledge of (commands) DOS
5. User management (use of Active Directory)
6. Basic knowledge of VOIP
7. Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...)
8. Basics of videoconferencing
9. Basics of domotica (meeting rooms)
10. Basics of smartphones and GPRS (level troubleshooting)
11. Basics of Wifi
12. Staging hardware (user oriented – PC,…)
13. Basic knowledge of Hardware (PC, printers and peripherals)
14. Basic knowledge of VPN
15. Basic knowledge of IT network topology, VM Ware, software virtualization
16. ITIL certification
What You'll Need
The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.
17. Autonomous
18. Dutch and French oral and writing knowledge
19. English working knowledge
20. Good verbal communication
21. Creation/Updates of tickets in Helpdesk Tool
22. Respect for procedures
23. Follow up of Checklists
24. Take responsibility of own actions
25. Analytic thinking
26. Flexible
27. Proactive
28. Client-oriented
29. Professional
30. Team spirit
31. Solution oriented
32. A valid driver’s license B
What Can You Expect
We strongly believe in rewarding & recognizing people for their results & commitment. Here's what you can expect working at Computacenter
33. An attractive salary package with extra benefits
34. The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
35. Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success – together
36. The opportunity to work for a company that truly values people & listens
Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.
Our motto is “Small enough to CARE, big enough to COPE”.
With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and +20.000 colleagues.
Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.