Mission: As part of the ongoing operations on the CTS platform and its success, we aim to strengthen the team of ServiceNow Administrators. The role involves designing, developing, customizing applications, and providing daily support to platform users.
Responsibilities
Design, develop, build, and customize ServiceNow applications
Provide assistance to end-users of the platform
Manage daily support and maintenance operations
Create and customize user interface policies, actions, scripts, pages, and business rules
Assist and manage application updates, data loading, and maintenance
Skills and expertise
Integrations
Data sources, Importsets, and transform MAPS
Integrationhub ETL
Import/Export of data
Updatesets
Knowledge of ITSM application
Incidents
Service Catalog
Knowledge
Change
Problem
CMDB
Experience on Service Operation Workspace
Knowledge of employee center
Knowledge of flow designer
Knowledge of reporting module
Experience in creating catalog items
Analysis with service owners
Proposal of technical solutions
Writing analysis documents for forms and workflows
Creating forms
Creating flows
Unit tests
Documentation and knowledge transfer on completed tasks
Good mastery of scripting (UI, client, br, ACL)
Good communication
Technical and with end-users/stakeholders
Mastery of Agile development module
Knowledge of process automation (sequencing of ritm)
Knowledge of platform analytics workspace
Experience in deployment and configuration of nowmobile application
Experience in large implementation projects
Knowledge of SQL
Certifications
ServiceNow CSA