* Identify and resolve customer issues, escalating complex cases to the appropriate teams when necessary.
* Provide detailed information about products, services, and company policies.
* Maintain accurate records of customer interactions and transactions.
* Collaborate with other departments to ensure a seamless customer experience.
* Continuously update knowledge of company products and services to offer the best possible solutions.
* Monitor customer feedback and report recurring issues for process improvements
* Excellent communication skills, both written and verbal, in English (additional languages are a plus).
* Proven experience in customer support or a related field.
* Strong problem-solving skills and a positive, can-do attitude.
* Ability to work both independently and as part of a team.
* Familiarity with CRM software and ticketing systems is an advantage.
* Ability to stay calm under pressure and handle multiple tasks simultaneously.
* High level of empathy and a genuine passion for helping others.
* A supportive and friendly team environment.
* Opportunities for career development and professional growth.
* Flexible working hours and the possibility to work remotely.
* Competitive salary and benefits package.
* Regular training and development opportunities.