What success looks like in this roleProvides the full range of Field Engineering support for an assigned base of large / complex clients.Takes complete ownership of onsite service activity.Performs advanced-level maintenance on all products, including low-complexity installation activities.Provides technical feedback on equipment, systems and processes to improve overall service delivery.Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.Identifies and resolves systemic issues within the team.Proactively supports the needs of other team members, providing technical assistance and expertise.Contributes to improved client services metrics reporting and documentation.Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations. This role will be split between: Hoboken, Olen and Brussells You will be successful in this role if you haveExperience Supporting Windows 10 & 11Office 365Laptop and PC configuraion & troubleshootingHardware and software supportMac OS SupportServiceNow AdvantageousHigh School Diploma or GED requiredMay require technical certification or Associate DegreeGenerally, 2-4 years' experience in area of responsibilityLanguage: Dutch & English What we offerHealth program offers a strong group insuranceMobility program which fits all positional needs Our Leisure benefits program offers all sort of amenities (special discounts for various (online)shops, ticket compliments, lunch and eco-vouchersCompany Car and Fuel CardMobile PhoneRep allowance Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.