If you are passionate about service delivery, Agile transformation, and leading high-impact projects, we want to hear from you!
Join a prominent Tech Company 🚀
Be part of an innovative and multicultural team managing one of the largest and most impactful top-level domains in the world. Our partner, a not-for-profit, tech-focused organization is dedicated to delivering secure, high-quality, and accessible services to millions of users across the EU and beyond.
They are always pushing the boundaries with cutting-edge technology and solutions.
As we embark on an exciting Agile transformation journey, they are looking for a Service Delivery Manager to help lead this transition and ensure the successful and timely delivery of new features and services.
Role
Delivery Planning: Develop and manage a comprehensive Feature Delivery Plan to guide features from ideation to deployment
Agile Transformation Leadership: Drive the transition to an Agile Software Development Lifecycle (SDLC), promoting Agile practices across teams in collaboration with Team Leaders
Dependency Management: Identify and manage inter-team dependencies, ensuring smooth feature delivery
End-to-End Delivery: Coordinate activities across teams and stakeholders to ensure the on-time delivery of features
Stakeholder Engagement: Communicate effectively with senior management and key stakeholders, ensuring alignment of project goals and progress
Strategic Planning & Risk Management: Implement strategies for feature delivery, monitor risks, and proactively mitigate challenges
Quality Assurance & Performance Monitoring: Ensure high-quality delivery, tracking performance with tools and providing regular status updates
Team Collaboration: Collaborate with team leads to allocate resources efficiently, ensuring optimal team performance
IT Operations & Continuous Improvement: Oversee operational excellence in systems and infrastructure management, fostering a culture of continuous improvement
Profile
Education & experience
Bachelor's or Master's degree in Computer Science, IT, Business Administration, or related field
At least 10 years of experience in IT project management, including 3 years in a senior leadership role
Strong background in leading Agile transformations
Knowledge of regulatory/compliance requirements in the IT or Telco sector, or familiarity with the domain name industry is an asset
Certifications such as PMP, Prince2, Agile, Scrum Master (CSM), ITIL, or IT4IT are a plus
Skills & expertise
Proven track record in managing IT projects, ensuring timely delivery within scope and budget in a matrix organization
Expertise in Agile methodologies (Scrum, Kanban) and transitioning teams to Agile SDLC
Experience with Atlassian tools like Jira and Confluence for task management and project tracking
Strong understanding of IT infrastructure, software development, system integration, and ITIL or IT4IT frameworks
Familiarity with DNS and internet architecture principles
Ability to manage IT risks, and identify, assess, and resolve them effectively
Soft skills
Exceptional leadership and collaboration abilities, inspiring cross-functional teams toward successful project delivery
Excellent time management, organizational, and multitasking skills
Strong verbal and written communication skills for clear stakeholder engagement
Adaptability in managing and working within multicultural environments.
Problem-solving capabilities, with a knack for resolving conflicts and driving practical solutions
Offer
A dynamic, flexible work environment promoting a healthy work-life balance, including hybrid work options
Competitive salary and comprehensive benefits package, including meal vouchers, health insurance, and a personal company car
Opportunities for professional growth and extended learning programs
A chance to be part of a diverse, collaborative team dedicated to innovation