Job Description
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
Skill/Technology
Key Responsibilities
Experience Required
(years)
MCM (former SCCM)
Deploying software packages, managing OS upgrades, and applying monthly security patches across user devices. Automating packaging processes and troubleshooting failed deployments
5
Active Directory and Group Policy Management (GPOs)
Assisting in the creation, modification, and maintenance of Organizational units, user and groups, Group Policies to enforce settings across user devices
2
Application COTS Troubleshooting
Ability to diagnose issues related to COTS applications, proficiency in installing and configuring, integration with exiting system, ensuring seamless operations
3
Windows 10/11 troubleshooting
Problem solving, strong knowledge of windows 10 OS, Diagnose and resolve technical issues, support software and hardware related problems
3
Powershell
Created, document, implement and troubleshoot scripts written in PowerShell
2
ITIL Concepts
Desirable certification in ITIL Foundation
2
DUTIES/ROLE:
· Package, deploy, monitor and troubleshoot applications and Microsoft updates in a timely manner
· Manage user and device collections with automation in mind
· Deploy, monitor and troubleshoot hardware-specific updates (BIOS, drivers)
· Improve the maturity of the IT Operations
ü Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the MCM (former SCCM) system
ü Develop, disseminate and improve instructions for Level 1 and Level 2 technicians
ü Perform on the job training as needed to team members, Level 1 and Level 2 technicians
ü Assist with resolving and delivery backlog activities/ projects on Kanban system
ü Provide minimum 2 Continued Service Improvement (CSI) in the area of work per 4 sprints