Job Description:Are you passionate about network technology and eager to take your skills to the next level in a fast-growing company that values innovation?As a First Line Support Engineer, you will be part of a dynamic and technical team focused on delivering state-of-the-art IP and Telecom solutions across various industries, from healthcare to hospitality, in Belgium and beyond.Key ResponsibilitiesTechnical Support: Handle and resolve customer technical issues via phone or ticketing system, ensuring quick and efficient solutions.Network Monitoring & Maintenance: Support the implementation and maintenance of network systems such as WiFi, VoIP, IPTV, and more, while monitoring systems to ensure operational continuity.Configuration & Integration: Assist in the initial configuration of network equipment and ensure seamless integration into existing customer environments.Customer Service: Provide both proactive and reactive support to customers, working closely with the technical team to resolve network issues.Solution-Oriented Approach: Identify and document technical problems, contributing to process improvements to prevent future incidents.ProfileEducation: A degree in IT, Telecommunications, or a related field.Experience: At least 1 year of experience in a first-line support role, preferably in a network or Telecom environment.Skills: Strong foundational knowledge of network technologies (WiFi, routing, VLANs) and IT infrastructures.Languages: Fluent in Dutch, French, and English.Mindset: Customer-oriented, a team player, and eager to develop further in a technical environment.OfferCompetitive salary based on experience.Comprehensive benefits package, including meal vouchers, hospitalization insurance, and group insurance.Growth opportunities within a rapidly expanding Telecom company.Training and development in the latest IP solutions and network technologies.Reimbursement of transport costs for easy commuting.Work in a modern office in Zaventem with a passionate and collaborative team.