Job Description - Sales & Account Manager - Brussels (24010757)
This position is based in Brussels, Belgium. While this is a hybrid flexible role it is required to reside in this country and visit the office from time to time.
Who we are:
MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services.
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!
The Numbers:
* We serve over 50 million people every year in over 200 countries and territories.
* We're a global team of over 2,000 from 36 countries around the world.
* We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.
* We’re known for our strong culture globally, demonstrated by:
o “Top Workplaces USA” award winner (three consecutive years in a row!)
o One of the “Best Places to Work” in the Middle East
o Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News
What you will contribute:
The Sales & Account Manager (for Brussels area) will be responsible for expanding the Agent network across the assigned region by identifying prospects and signing up new Agents in line with the business strategy. Additionally, the incumbent will act as first point of contact for Agents to resolve any issues, provide customer care, and identify any service improvements which will facilitate increased transaction volumes.
What you will do:
* Support management in the achievement of the business plans and targets (network, volumes, and profitability).
* Support the Retail Business by expanding the sub-agents network in the assigned regions.
* Prospect potential Agents in writing, by phone, and in person to effectively outline the MoneyGram product and service and the mutual business benefit of becoming an agent.
* Maintain a database of all prospect Agents, contact details, and status of sales activity.
* Ensure that all sales activity reports are reviewed, analyzed, and followed up as appropriate. Ensure all Agent contract and agreement documentation is to the relevant standard and copies are retained.
* Liaise with the relevant operational and marketing resources to ensure that the new Agent is set up and ready for business in a timely manner with all appropriate POS and other materials enabling the Agent to transact.
* Monitor and ensure that transaction volumes meet anticipated levels and opportunities to increase volumes are maximized.
* Build partnerships with key Agents and ensure queries and problems are promptly resolved by liaising with the relevant parties.
* Work with the marketing team to support corridor analysis and refinement of pricing strategies to improve product profitability in addition to transaction volumes.
* Support the marketing team, as required, by communicating any gaps/shortage of signage and point-of-sale materials.
* Perform other duties as required by the business.
What we are looking for:
Education
* Minimum Required: BA/BS degree in related field preferred or equivalent work experience.
Experience
* 3+ years' experience in a field sales role, selling, and servicing retail customers.
* Demonstrated expertise in independently planning, managing, and executing sales strategies.
* Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
* Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
* Prior exposure in presenting product/service opportunities to clients/customers.
* First-class interpersonal skills, able to build and maintain credible relationships with Agents in person and over the telephone.
* Strong presentation skills; ability to present to prospective Agents in a professional format.
* Excellent organizational skills; ability to prioritize own workload and liaise with a geographically dispersed team.
* Excellent problem-solving skills; able to effectively and proactively identify and analyze problems and find appropriate solutions.
* Commercial acumen; able to work with key business partners to maximize business capacity for all parties.
* Able to work in a culturally diverse environment and be sensitive to cultural differences.
* Fluent in French/Dutch and English.
* Computer literate - able to use Microsoft suite of packages.
* Driving Licence cat. B.
Why you will love working here:
Your future is in your hands.
When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.
Here are some reasons it is so easy to love your career with us!
* Comprehensive Health Insurance - Full coverage for you. Stay healthy and worry-free!
* Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
* Meal Vouchers (issued monthly) - Save on daily expenses with meal vouchers, ensuring you always have a good meal.
* Eco Vouchers - Contribute to a sustainable future with eco vouchers for environmentally friendly purchases.
* Pension Program - Secure your future with our robust pension plan, ensuring a comfortable retirement.
* Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
* Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
* Transfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer-related fees. We’ve got you covered.
* Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
* Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
* Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.
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