About Our Client
This organization represents the world's leading film, television, and streaming companies, advocating for policies that promote creativity, innovation, and content protection.
Job Description
1. Provide first level technical assistance and support for queries and issues regarding computer systems, networks, software, and mobile devices.
2. Handle queries and issues in person, via email, and over the phone.
3. Properly escalate unresolved issues where necessary.
4. Diagnose and resolve basic hardware and software issues.
5. Diagnose and resolve basic technical network (LAN and WAN) issues.
6. Maintain the daily performance of computer systems and printers.
7. Install, modify, and repair computer hardware and software at a basic level.
8. Install computer peripherals (monitor, keyboard, mouse, etc.).
9. Ensure proper recording and documentation of issues in the ticketing system.
10. Maintenance of office equipment and purchasing as well as knowledge handling (configuring and troubleshooting) of conference room systems.
11. Liaise with third-party vendors and service providers for hardware repairs and software issues.
The Successful Applicant
1. Bachelor's degree in Computer Science (or equivalent) and 3 years of relevant prior employment experience.
2. Proficient with Windows and MacOS.
3. Proficient with MS Office Suite.
4. Experience with MS Exchange, Active Directory, and MS 365.
5. Networking and wireless knowledge.
6. Experience with Cisco Meraki is considered a plus.
7. Possess a high level of security awareness.
8. Possess the highest level of work ethics and integrity with the ability to maintain confidential information.
9. Ability to solve practical problems and carry out responsibilities under minimal supervision.
10. Ability to organize workload effectively, and adapt as the environment and organization evolves.
11. Strong verbal and written English communication skills; able to communicate in French is a plus.
What's on Offer
1. A salary package with extra fringe benefits.
2. Possibility to work remotely up to 2 days per week.
#J-18808-Ljbffr