Key Responsibilities:
* Handle service requests related to network operations.
* Provide second-level incident response, escalating issues to vendors when necessary.
* Participate in problem management, including root cause analysis and continuous improvement initiatives.
* Support network service lifecycle management, ensuring efficiency and adherence to best practices.
* Assist in designing and implementing new network services and solutions.
* Manage configuration changes while maintaining accurate documentation.
* Design and deploy network management systems and operational tools by:
* Defining architecture and evaluating market solutions.
* Conducting proof of concepts and pre-production testing.
* Implementing solutions for operations, including system migrations, operational procedure definitions, and task automation.
* Developing and configuring custom tools such as web-based dashboards, databases, and automation scripts.
* Assess and enhance operational quality and efficiency through defined metrics.
* Continuously monitor and analyze network performance, proposing improvements to optimize quality and efficiency.
Required Skills & Experience:
* Proven experience in network operations within large-scale environments.
* Strong knowledge of incident management, service requests, and problem resolution.
* Hands-on experience with configuration management in enterprise networks.
* Proficiency with network management and monitoring tools.
* Solid understanding of routing and switching technologies (BGP, OSPF, VLAN, VPNs, MPLS, etc.).
* Familiarity with firewall policies and security best practices (Cisco ASA, Check Point, FortiGate).
* Experience with automation and scripting (Python, Ansible, Terraform is a plus).
* Expertise in network performance monitoring and troubleshooting methodologies.
* Experience working in multi-vendor environments (Cisco, Juniper, Fortinet, etc.).
* Strong analytical skills with the ability to resolve problems and drive service improvements.
Qualifications & Certifications:
* Bachelor's or Master's degree in Computer Science, Networks, Telecommunications, or a related field.
* A relevant networking certification (e.g., CCNA, CCNP, NSE4, or equivalent) is preferred but not mandatory.
* Fluent English (C Level) is required.
Preferred Skills (Nice to Have):
* Hands-on experience with network automation tools.
* Knowledge of cloud networking (AWS, Azure, or hybrid-cloud environments).
* Understanding of container networking (Kubernetes, Docker).
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