Operational Change Consultant - ServiceNow HAM
Location: Brussels, Belgium
Contract Duration: 6-12 months
For a large client located in Brussels, Belgium, we are looking for an Operational Change Consultant focused on ServiceNow HAM for a 6-month extendable contract.
Requirements:
You must speak Dutch and English (French advantageous) and be able to work onsite in Brussels, Belgium 1-2 days per week.
The Role:
* Assist in digital operations strategies, process optimization, and performance monitoring.
* Support the integration of ServiceNow with local systems, ensuring alignment with global strategies.
* Collect and analyze data to create actionable insights.
* Monitor, escalate, and resolve incidents while minimizing disruptions.
* Maintain local process documentation and promote knowledge sharing.
* Provide training and ongoing support for local teams, including onboarding in Brussels.
* Ensure adherence to policies, assist with audits, and maintain accurate documentation.
* Collaborate with central teams to address challenges and align with transformation goals.
* Identify and implement local improvements aligned with broader strategies.
Experience:
* Over 5 years experience supporting HAM (Hardware Asset Management) programs in ServiceNow.
* Understanding of HAM processes, asset reconciliation, and lifecycle tracking.
* Operation workflows for hardware asset requests and maintenance.
* Experience with monitoring and maintaining ServiceNow CMDB for HAM.
* Operational incidents, changes, and problems for HAM functionality.
* Knowledge of ServiceNow upgrades and ensuring HAM program continuity during version changes.
* Excellent documentation skills to support the handover of HAM processes to operations teams.
If interested, please apply with your latest CV and best number to reach you on.
Seniority Level: Mid-Senior level
Employment Type: Contract
Job Function: Information Technology
Industries: Government Administration and Information Services
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