Job Title: ICT Service Support AgentDuration: 22/05/2025 - 22/05/2026Location: 2800 Mechelen, Belgium (Hybrid)Language: Dutch Job DescriptionAs an ICT Service Support Agent, you will be responsible for operating various applications within the Geographical domain (GIS) and the Client’s asset applications and technical databases (AM). Your role encompasses incident management, problem management, change & release process, and configuration management, ensuring smooth functionality and support for users.Key ResponsibilitiesSecond-line support for technical issuesTicket management as part of the incident management processChange & release management (including weekend go-lives)Technical support for end users, including:Assistance with poorly installed softwareResolving missing permissions issuesAnswering configuration and user interface queriesIncident diagnosis, addressing issues related to servers, databases, and networks, and ensuring swift resolutionActive participation in problem-solving teamsCreation of service desk scripts for streamlined supportUpdating and maintaining the knowledge databaseCMDB maintenance, aligned with the Configuration Management PlanRequired Knowledge & SkillsTo excel in this role, you should possess:Experience in providing technical supportStrong analytical skills and an eagerness to learnA customer-oriented mindset with a sense of responsibilitySolution-oriented thinking with persistence in problem-solvingAbility to work effectively within a teamTechnical Competencies (Minimum 1 year of experience required in each):ICT support experience in a professional environmentRelational database management (Oracle, SQL, and PL/SQL)User support experienceData modeling expertiseSkillsProven experience with ESRI software, ArcGIS Pro, and ArcGIS Server Demonstrable experience with GIS systems Knowledge of Jira and Confluence Data Modeling