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Provide 2nd line technical support for hardware, software, and network-related issues.
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Troubleshoot and resolve escalated incidents and service requests efficiently.
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Collaborate with 1st and 3rd line support teams to ensure smooth IT operations.
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Manage Active Directory, Microsoft 365, Windows Server, and cloud-based systems.
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Maintain and update IT documentation and knowledge base articles.
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Support end-users with remote and on-site troubleshooting as required.
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Ensure timely escalation of unresolved issues to relevant teams.
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Participate in IT projects, system upgrades, and deployments.
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Minimum 4 years of experience in IT support, preferably in a 2nd line role.
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Fluent in Dutch (NL) and English (EN) (spoken and written).
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Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking.
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Experience with ITIL frameworks and ticketing systems.
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Ability to troubleshoot hardware, software, and network-related issues.
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Knowledge of virtualization (VMware, Hyper-V) and cloud environments is a plus.
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Strong problem-solving and analytical skills.
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Excellent communication and customer service skills.
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Competitive salary and benefits package.
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A dynamic and collaborative work environment.
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Opportunities for professional growth and development.
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Flexible working arrangements.
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Exposure to the latest IT technologies and projects.