Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon's Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon's operations running smoothly. Place outbound calls to customers Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed Keep daily, weekly and monthly records of progress with customer queries Follow Standard Operating Procedures and keep customer data secure Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes A day in the life You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon's logistics, you'll develop logistical and customer expertise that sets Amazon apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. Basic Qualifications Relevant experience of dealing with customer queries via phone and email Relevant experience in an administrative support role involving collaboration with internal or external teams Relevant experience of solving problems whether related to customer queries or internal process issues Advanced proficiency in French, Dutch and English (C1 Common European Framework o... Logistics, Customer Data, Expertise, Dutch Language, Client Rapport, Storage, Office Support, Customer Needs, Delivery, Problem Management, Dispatch, Presentations, Engagement, Logistics system, Operations, Supply chain, French language, Contracts Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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