Job Description
At Volvo Group, we are committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions.
About Volvo Action Service
Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.
Your Role
As Customer Support Manager, you will be responsible for leading a team of approximately 15 people. You will create an environment of openness and trust, providing a safe place to share ideas and encourage feedback.
You will be responsible for creating and managing work schedules to ensure team members are available at critical times, delivering the best possible customer service.
About Our Team
You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. We speak 21 different languages to support our customers.
We operate 24/7 and have teams in Ghent (Belgium), Rugby (UK), Bucharest (Romania), and Johannesburg (South Africa).
Requirements
* As a natural people manager, you must be inclusive, communicative, and customer-focused.
* You should thrive on curiosity and enjoy multitasking.
* You must be results-driven and have experience as a customer support manager.
* Fluency in Swedish is an asset.
* You should have a hands-on approach to solving problems and enjoy working in a fast-paced operational environment.
What's in it for you?
* You will have the opportunity to work in a global and dynamic organization with highly skilled colleagues.
* You will be part of a working environment that believes in customer success, trust, passion, performance, and change.
* You will receive regular opportunities for training and education to develop yourself continuously.
* You will enjoy extra days off, a company restaurant, initiatives concerning health and well-being, and a competitive salary based on your experience and competences.