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German speaking Team Manager for a Luxury Brand in Brussels, Brussels
Client:
Nordic Jobs Worldwide
Location:
Brussels
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ee8b3962e8cb
Job Views:
63
Posted:
10.02.2025
Expiry Date:
27.03.2025
Job Description:
Job Description
Work with one of the most well known luxury brands there is! As a Team Manager, you will oversee, organize, and coordinate a team of Client Advisors by supervising and monitoring calls, and acting as a liaison agent between the CSC Manager and the Client Advisors, ensuring that set objectives are achieved, motivating and coaching people, and handling client complaints when needed. In the absence of the CSC Manager, the Team Manager will take over the management of the team.
DUTIES & RESPONSIBILITIES
1. Supervising a team of Client Advisors in charge of handling calls from clients, answering clients'' emails, addressing orders received by phone and Internet, and performing clienteling actions. Support them with consistent coaching, identify their development and training needs, and partner with the Training team to tailor individual action plans.
2. Engage in on the spot coaching and induction of new Client Advisors, particularly on policies and procedures and product knowledge.
3. Identify, recruit, and develop talents, secure succession plans in collaboration with the Team Manager.
4. Set individual and team goals; proactively assess and manage performance against expectations.
5. Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.
6. Conduct performance reviews and monitor the quality of the calls in order to evaluate and improve (scripts, processes, etc...).
7. Supporting the Team Manager in achieving business objectives, projects, and initiatives (i.e., reporting, sales analysis, product training).
8. Support the team in building long term client relationships, leveraging the different clienteling tools.
9. Establish a client centric mindset to ensure the highest level of Client experience and proactively handle Client related situations.
10. Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training).
11. Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team.
12. Put in place action plans to boost business and maximize product performance, leveraging clienteling, training, and team animations.
13. Manage the flow of inbound and outbound calls and make necessary adjustments.
14. Act as a role model de