AXA Investment Managers (AXA IM) is a leading asset manager offering a diverse range of investment opportunities across traditional and alternative asset classes. With our products, we seek to diversify and grow our portfolios, while providing our clients with long-term value and investment performance.
AXA IM manages approximately 844 billion euros in assets, including 480 billion euros incorporating ESG, sustainable or impact criteria, at the end of December 2023. We are committed to achieving the objective of zero greenhouse gas emissions greenhouse gas emissions by 2050 for all eligible assets, as well as integrating ESG considerations into our activities, from stock selection to our actions and our corporate culture.
At the end of December 2023, AXA IM employs more than 2,700 employees spread across 23 offices and 18 countries. AXA IM is part of the AXA Group, a global leader in insurance and asset management.
One of the objectives of AXA IM Select is to develop "Wealth Management" services for the AXA Group.
AXA IM Select Belgium targets the affluent customer segment (minimum of € in collaboration with various group entities in Belgium and abroad.
AXA IM Select is positioned as a portfolio manager.
DISCOVER your opportunity:
AXA IM Select must have a strong operational leadership to respond to numerous requests and react quickly to changing market conditions and legal evolutions.
In order to continuously maintain the company at this high standard of efficiency the Administration & Customer Service Officer will ensure a best in class service towards customers, intermediaries and account managers with respect to the procedures and obligations in place.
As a member of the Operations team the Administration & Customer Service Officer reports to the Operations Manager. She/he is in constant contact with customers, business contributors and both internal and external partners of the group (AXA IM Group, Custodian bank).
She/he is responsible for ensuring a high quality of services to the end clients and business contributors (bank agents
and brokers), following and improving the company’s internal processes, involvement in the company invoicing process, participating in the management reporting and company’s operational and financial projects.
Your roles and responsibilities:
1. Perform regulatory checks and pre-evaluate new customer and intermediary contracts
2. Follow-up of customer acceptance process and relations with Custodian
3. Follow-up and validate financial operations on customer portfolios
4. Verify the update process of the portfolio management system and database and perform routine reconciliation checks
5. Single Point of Contact for the invoicing process for intermediaries and related tax inquiries
6. Provide support for the company’s CRM system, client and intermediary applications
7. Work on continuous improvement of operational processes and systems
8. Respond to the final customer, intermediaries and sales team over the phone, by e-mail and ordinary mail for overall inquiries
9. Reporting to AXA Group entities and the regulator
10. Participation in the management reporting
11. Involvement in finance and operations related projects
12. Involvement in transversal/international initiatives
Votre Profil
Your qualifications and experience:
13. Bachelor degree with minimum 5 years’ experience or equivalent
14. Minimum 5-year experience in a similar position
15. Experience in the financial world
16. Experience in using computer software (Microsoft Office, Salesforce)
Your knowledges and skills:
17. Bilingual Dutch/French – Good knowledge of English
18. Good knowledge of Microsoft Office suite
19. Basic knowledge of accounting and VAT principles
20. Computer literacy
21. Focus on customer
22. Accuracy in task performance
23. Flexibility
24. Resistance to stress
25. Ability to meet deadlines
26. Ability to work in team as well as autonomously
A propos d'AXA
Le Groupe AXA est un leader mondial de l’assurance et de la gestion d’actifs, avec 160 000 collaborateurs au service de 105 millions de clients dans 62 pays.
Nous protégeons et conseillons nos clients à chaque étape de leur vie, en proposant des produits et services qui répondent à leurs besoins dans les domaines de l'assurance, de la prévoyance, de l'épargne et de la gestion des actifs.
Notre mission: Agir pour le progrès humain en protégeant ce qui compte
Nos valeurs: Customer first, Intégrité, Courage et One AXA
A propos de notre entité
Grâce à notre approche de conviction, nous sélectionnons les investissements en actions, obligations, alternatifs et dans les stratégies multi-actifs qui recèlent selon nous des meilleures opportunités à l’échelle internationale. Nous gérons à ce jour plus de 887 milliards d’euros d’actifs.
AXA IM est un employeur garantissant l'égalité des chances et nous encourageons les candidats présentant un handicap ou toute autre caractéristique protégée à postuler. Nous nous engageons à fournir des aménagements raisonnables si nécessaires aux candidats qualifiés et aux employés handicapés pendant le processus de recrutement et dans l’exercice de leurs fonctions professionnelles essentielles.