We are on the lookout for a/an User Documentation & Training person to join our team for working with European Institutions based in Brussels in an near site position.
Get to know us - SEIDOR
At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a commitment to nurturing talent and sustainable growth.
As a diverse and inclusive company that champions equal opportunity, we boast a team of over 8,000 professionals in our global presence across 45 countries in Europe, Latin America, the USA, the Middle East, Africa, and Asia.
We believe the digital world's challenges require not only the best technologies and partnerships but most importantly, the best people. That's where you come in – we need you to help us scale new heights.
For this position you would be working with our client from the European institutions. In close collaboration with other Commission services and its customers, DG EAC’s IT Projects and Support unit builds and operates solutions for an effective and efficient implementation of its grant programmes (e.g. Erasmus+, European Solidarity Corps). Below are the details of your role and requirements.
Your role
Discuss with stakeholders what they want to do and what can be achieved Producing/maintaining training material (wiki pages, collaborative site pages, etc.) Writing IS on-line help Configuring and testing the system for the training scenarios to be used Clarify user expectations of course content and system behaviour Organising training/coaching sessions Give training / coaching (users and support services) Provide guidance using social networks Support users in the review process of the documentation Ensure proper follow-up via IMT QA review of training material to ensure the defined standards and procedures are been followed. Ensure that the material produced meets the training scope defined and reflects the agreed release of the tool Prepare Storyboards Creation of videos in order to explain the use of software to users Review of training material specifically videos with audio recordings Design graphics that can be updated and reused when needed Production of audio scripts Should be prepared to record own voice for video and/or appear in videos Create and maintain templates and standards and processes Publish material, while adhering to the publication standards and privacy standards
What’s in it for you?
From day one, you’ll find opportunities for personal and professional development within a supportive team environment. We offer:
A permanent role at a leading tech project firm (subcontractor also possible).
A hybrid work schedule, blending in-office collaboration with the convenience of working from home.
Continuous learning and development through SEIDOR Academy.
A package including salary and additional annual bonus, working equipment, phone and other benefits.
A dynamic international workplace with diverse teams.
A commitment to your well-being, work-life balance, and career growth.
Rapid advancement opportunities in a short period of time.
Engaging events and a comprehensive onboarding program.
At SEIDOR, your growth is our success, and we strive to make our workplace feel like home. Discover the nine core aspects of our culture that define us at SEIDOR:
https://www.seidor.com/en-es/talent
If this resonates with you, we'd love for you to apply to our opening, and we'll be in touch soon!
Who we think you are:
* Work experience in online education or training, preferably designing and implementing professional education products (minimum 3 years)
* Instructional design theories methodologies and best practices, including interactive online teaching methods content (min. competence level 3)
* Very good knowledge of building training material
* Coaching experience
* Proficient understanding of instructional design theories methodologies and best practices, including interactive online teaching methods
* Proven ability to collaborate with team members to execute a shared project plan and meet deadlines
* Ability to apply high quality standards
* Very good communication skills with technical and non-technical audiences
* Analysis and problem solving skills
* Capability to write clear and structured documents
* Ability to participate in technical meetings
* Knowledge of ICT infrastructure technologies used in the Commission especially MS Outlook, MS Teams, MS Word, Firefox or Chrome or Edge, Windows 10.
* Knowledge of Atlassian Confluence and Jira would be an asset.
* Knowledge of Javascript, HTML, CSS, Ajax and SQL is considered an asset.