Job Description
Key Accountabilities
1. Conduct audits in accordance with established procedures and approved plans, maintaining a high standard of service delivery
2. Complete all chargeable work within the required budget and timeframe to ensure customer satisfaction and efficiency of the business
3. Ensure completion of all assigned work and relevant documentation and upload into the SGS system in accordance with required procedures, deadlines and standards to fulfil customer expectations
4. Provide accurate and timely reporting as required by line management to assist the planning and management of operations
5. Ensure effective follow-up and timely close-out of all non-conformities in accordance with established procedures
6. Manage personal schedule to work efficiently and to meet target changeability requirements as defined by the Operations Manager
7. Project-manage auditing teams, as appropriate, to maximize efficiencies, enhance client satisfaction and ensure compliance with standards
8. Undertake personal professional development and ensure appropriate training records and personal logs are updated and submitted to maintain relevant auditor registrations and competency codes and relevant industry knowledge
9. If required, to provide technical support and staff training to all parts of the business to enhance the service capability of the business
10. Support business development activities as required (including follow up and/or referral of inquiries, sales visits, assistance at events, seminars, etc) to enable on-going growth of the business
11. To manage personal expenditure required to fulfil the role aligned with local SGS policies in order that customer relations and profitability of the business are not compromised
12. To maintain a full knowledge and understanding of SGS procedures and external approval criteria to allow efficient and effective technical reviews
13. At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures
14. Ensure full compliance with the Company’s Code of Integrity and Secrecy and Non-Disclosure Agreement
Qualifications
To be successful is this role we are looking for someone….
Essential:
15. Minimum of four years' experience in the field of Responsible Business Solutions, social compliance (audits) of related supply chain activities
16. Succesfully completed recognised auditor training ( SA8000, APSCA, RA, CSCA, SMETA, FSSC 24000, …)
17. Recognised approval by APSCA as Associate Social Compliance Auditor (ASCA) for a variety of schemes in the field of ethical trade audits and social compliance audits.
18. Ability to collaborate effectively with management, technical, marketing, sales, auditing and administrative personnel.
19. Ability to effectively understand customer and market expectations and to be customer focused.
20. Excellent technical competency and understanding of ethical trade and social compliance audit related principles & practises and associated legal requirements.
21. Excellent interpersonal and communication skills with the ability to sell SGS services to clients.
22. Ability to work under own initiative and in planning and prioritizing workloads
23. Advanced level of Dutch and/or French
24. You have a driving license.
Desirable:
25. Approved by APSCA as Certified Social Compliance Auditor (CSCA)
26. Advanced level of English
27. Experience of project management