Real Impact, Rapid GrowthJoin Odoo, a thriving software company with a groundbreaking product,a massive global community, and a dynamic work environment.About the RoleAs a Customer Support Analyst, you will play a vital part in providing exceptional support to our existing and potential customers, as well as internal teams.Key ResponsibilitiesAssist customers in leveraging Odoo Business AppsAnalyze and resolve functional issuesNurture interactions with visitors and leads (Livechat)Ensure customer satisfactionEnhance customer experienceContribute to product improvement and documentationParticipate in side projects (recruit and onboard new colleagues, provide training, etc.)RequirementsFluent English skillsDutch or German proficiency is an assetIT and business acumenCustomer-centric approachAutonomy and fast learning abilityA valid work permit for BelgiumSolution-focused mindsetBonus SkillsFamiliarity with European languages (Spanish, Italian, etc.)Knowledge of business processesTechnical skills (XML, Python, JS)What You'll LoveYou'll embark on a 2-week intensive functional training program, culminating in a certification. Contribute to enhancing Odoo's software by sharing valuable feedback. Every day will be unique, with diverse tasks to keep your work engaging.We're building a company we love, where collaboration and growth thrive. Your manager will lead a team of talented individuals, driving success. From humble beginnings to rapid expansion, our story showcases the power of teamwork and innovation.