We're looking for a curious Customer Service Engineer who shares our values of sustainability, innovation, agility, and no-nonsense.
At Televic Rail, we design, produce, and maintain innovative and reliable railway passenger information and communication systems. With over 35 years of experience in the rail industry, we work closely with our customers to deliver cutting-edge solutions.
Becoming part of our team offers many benefits:
* You'll be part of an international growing company with opportunities to work on exciting projects.
* We foster a culture of innovation and experimentation, always pushing the boundaries of technological advances.
* A transparent career path ensures clarity, trust, and ownership for each team member.
* We offer comprehensive training possibilities for personal and professional growth.
* Our flexible environment allows for a healthy work-life balance, including a home working policy.
* An attractive salary package includes a personalized bonus plan and legal benefits.
This role consists of two parts: on-field support and remote support.
On-field Support
Imagine traveling across Western & Northern Europe, installing and configuring our passenger information and communication systems on trains, providing hands-on training to clients, conducting thorough tests and inspections, and documenting your work for internal teams and customers.
Your responsibilities will include:
* Software installations: implementing and configuring our cutting-edge software on trains.
* Client training: providing hands-on training to our clients, ensuring they are confident and proficient in using our systems.
* Testing and inspections: conducting thorough tests and inspections to guarantee the highest quality standards.
* Documentation of your work by providing clear and detailed reporting for both internal teams as well as our customers making use tooling like JIRA & Confluence.
Remote Support
Based at our headquarters in Izegem, Belgium, you'll provide crucial remote support, acting as the primary technical point of contact for our clients, addressing their inquiries and resolving issues promptly.
Your responsibilities will include:
* Acting as the primary technical point of contact for our clients, addressing their inquiries and resolving issues promptly.
* Technical troubleshooting: offering expert technical support and solving problems remotely.
* Project support: collaborating with Project Management & multiple departments within Televic Rail to ensure projects are delivered on time and meet our quality standards.
To succeed in this role, you'll need:
* A bachelor's degree in Computer Science, Electronics, ICT, or equivalent.
* Expertise in system testing and troubleshooting, with fundamental knowledge of Linux, software, hardware, and networking technology (TCP/IP, FTP, SSH, etc.).
* Excellent organizational skills, ability to prioritize, and work independently under pressure.
* Strong analytical and problem-solving skills, with excellent verbal and written communication skills in English.
* The ability to travel up to 30% of the time within Western Europe primarily.