Job Title: Senior SAP CRM Techno Functional Consultant / Lead (Sales, Service and Marketing)
Job Location: Brussels, Belgium (onsite days a week)
Job Type: Permanent
Min B Dutch/French & English
Must Have Skills:
1. Should have + years of experience on SAP CRM.
2. Should have experience on Contracts Management, Case Management, Install base, Service Finance Integration, Service Confirmation, and Interaction Centre.
3. Experience both with Project & Production Support knowledge.
4. Should have experience in CRM Services and ECC(SD) - CRM integration. SAP CRM Contract, Service Order Management. Cross functional module integration, IBASE.
5. Should have good experience / strong domain knowledge CRM area.
6. Define and execute unit test, integration test and regression test scripts to validate key end-to-end business scenarios and troubleshoot complex functional issues/bugs identified during implementation, testing, and post-Go Live Support.
7. Ensures consistent, timely and effective communications with internal and external stakeholders. Keep track of customer satisfaction.
8. Work collaboratively with cross-functional and technical teams with minimal supervision.
9. Should be highly self-motivated, self-driven and independent in daily operations.
Good To Have Skills
10. Worked on Onsite-Offshore Delivery model.