COS embodies a commitment to exceptional quality and lasting design, rooted in a deep understanding of modern culture and dynamic global cities. With an emphasis on expert craftsmanship, innovation, and materiality, our collections seamlessly blend contemporary and timeless elements.
Inclusion & Diversity
We strive to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should comprise a variety of people who share and combine their knowledge, experience, and ideas. A diverse workforce leads to a positive impact on how we address challenges, perceive possibilities, and relate to colleagues and customers worldwide.
As the Floor Manager, you will play a pivotal role in crafting exceptional customer experiences that not only elevate store sales but also deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you will take the lead in delivering outstanding service and operational excellence. Together, you will weave a shopping journey that is genuine, personalised, and always welcoming.
Key Responsibilities:
* Offering customers a high level of service through styling advice, product knowledge, and store experience
* Analysing selling information and collaborating with the store manager to maximise the sales performance of your department/concession
* Leading a team of sales assistants to achieve excellent standards of service
* Supporting recruitment and ensuring induction and training of new starters are carried out
* Assisting the Store Manager/Concession Manager in identifying future talents and developing plans to support their progression
* Overseeing store operations
* Serving as a brand ambassador and providing the best experience for our customers
* Stepping into the role of Store Manager/Concession Manager in their absence
Qualifications
To excel as a Floor Manager, you should embody the spirit of Teamwork, Entrepreneurship, and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are essential attributes we value. You possess the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.
What You Need to Succeed:
Knowledge
* You understand what makes a great customer experience
* Prior retail or customer-facing experience
* Dutch language proficiency is a plus
Motivation
* You enjoy creating a positive work environment and leading a team
* You are results-driven and enjoy multitasking
* You enjoy developing yourself and others
Behaviour
* You contribute to building a well-functioning team and embracing different perspectives
* You stay up-to-date with the latest trends/customer needs/competitor activity and suggest ideas to maximise selling and the customer experience
* You support others to grow by providing constructive feedback
* You are self-aware, understand the consequences of your actions, and are respectful and non-judgmental in your interactions
* You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
* You can prioritise efficiently and adapt to sudden changes
* You communicate clearly and concisely, actively listening to other perspectives
* You identify opportunities to improve everyday processes
Past Achievements
* Experience in driving sales through others
This is a full-time position with a contract of 35 hours per week. To apply, please upload your CV in English as soon as possible, but no later than the designated deadline. Due to data policies, we only accept applications through our career page.
We offer attractive benefits with extensive development opportunities. All employees receive a 25% staff discount, usable on all H&M Group brands in stores and online. In addition to our staff discount, all employees are included in our H&M Incentive Program – HIP.
Belgium-based colleagues also receive:
* A 25% personal discount on all H&M Group brands
* A 13th month bonus
* Holiday pay
* A HIP program (retirement bonus)
* The possibility of taking restaurant vouchers