Job Description
Equal Plus Consulting has been engaged to search for a Team Lead Infra & Ops (ad interim) to work in Wilrijk, Antwerpen, Belgium.
TITLE Team Lead Infra & Ops (ad interim)
START DATE May 20, 2024
END DATE August 31, 2024
LOCATION Wilrijk, Antwerpen
LANGUAGES English
DESCRIPTION
This is an external temporary position to replace the current Support Lead during an extended absence.
1. technical background in the mentioned technologies
2. proven experience in successfully managing support teams (people management)
3. onsite presence of at least 60% required (place of work: Wilrijk/Kontich)
4. expected minimal duration: 3 months
The Role
We are now looking for an IT Team Lead ad interim – IT Network Operations in Wilrijk, Belgium. This position reports to the Regional IT Service Delivery Manager EMEA.
Main responsibilities
You'll act as team lead for the IT Network Operations Support team EMEA in Wilrijk, Belgium and support the people in the team to develop their full potential. You'll drive a culture of lifelong learning and help develop the knowledge and capabilities of your team and it's members.
With your guidance, you ensure incidents & standard service requests are handled and resolved according to the agreed SLA’s. You guarantee the change process in the region as well as the stability & compliance of the service by implementing and maintaining pro-active monitoring and performing regular health checks.
You make sure the difference services are documented and ensure CI’s are registered in the CMDB. You take ownership of asset management and the lifecycle of hardware.
You also document and follow up on known issues together with our specialist team. Furthermore you secure the operational vendor management for the partners used within the IT Operations scope and are responsible for the delivery of KPIs and SLA reporting towards management & stakeholders.
You manage support to the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management. For collaboration with your peers in the other regions, you develop a "follow the sun" support model.
While providing support to the solutions owners & specialist in the region, you report on quality issues on the solutions. For this, you work closely together with the Solutions & Architecture team to onboard the support of new solutions and partners.
Knowledge
Extended experience in successfully managing support teams.
5. Strong management experience with a proven track record of leading teams
6. Strong customer focus
7. High focus on impactful and customer-oriented communication
8. Proven track record of cultural awareness while collaborating with your peers in the other regions
9. Experience with organizational development, leadership development and performance management
10. Comfortable with working in a highly matrix global environment
11. Ability to implement standards and operating metrics.
12. Extended technological knowledge.
13. A broad knowledge of the different technologies used within the company and available in the industry to give a good overall understanding of IT
14. Experience in effectively managing, motivating, and empowering people
15. Strong business acumen and internal knowledge of policies
16. Working knowledge of value and use of Standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
17. Technical background in one or more of the following areas :
18. Network : SDWAN, LAN, WLAN, Firewall, ZScaler
19. Server Hosting : VMware, Storage
20. Cloud : Azure Cloud
21. End User Computing : SCCM, Intune
22. Active Directory
Educational Requirements
23. Higher education or equivalent experience.
24. You are passionate about technology
25. Fluency in English, spoken and written is a must
26. ITIL Certification
27. Technology certifications are a plus
Experience
• + 5 years of experience working for a large company in a similar position in a similar industry
Personality Requirements
Competency is more than ever a combination of knowledge, experience, and attitude. Key behaviors of our candidate are:
28. Strong leadership and people management skills
29. A customer centric individual who understands customers’ needs and seeks to fulfill or exceed expectations
30. A person that takes ownership
31. A team player and natural diplomat who interacts and unites team members, customers, all stakeholders
32. A quality minded influencer that comes with solutions to make things happen and who can transform his mission into strategy, turn the strategy into action
33. A methodical and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
34. A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
35. An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation
36. Open-minded with a global mindset, curious to understand and learn new perspectives
37. A person who complies with our DNA => Commitment – Interaction - Innovation