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Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
As IT EMEA Sites Services Support, you are responsible for keeping EMEA end users as productive and compliant as possible by being the first point of contact for any IT related queries that they may have.
Accountabilities
Site Services Support
1. Diagnose, Analyze, and Resolve Issues. Serve as the initial point of contact, providing timely and effective support for problems affecting company hardware, software, and network infrastructure across various departments/sites (WW). This includes, but is not limited to, troubleshooting Windows, Android, and Apple operating systems and associated peripherals, with a focus on resolving issues directly when possible before escalating to specialized support teams for further assistance.
2. Prioritization: Determining which incidents need immediate attention based on impact and urgency.
3. Escalation: Escalating critical incidents to appropriate teams or third-party vendors.
4. Security, System Health and Compliance: Ensures that all hardware and software meet BCIT Standards (e.g. SOX). Ensuring asset health and compliance, including but not limited to, UPS, Anti-Virus, Data Encryption as well as Device Life Cycle Management.
5. Strictly follow guidance and regulations provided by Brunswick Information Security and follow all company and departmental policies and procedures.
6. Communication: Assist in communication to End-Users regarding changes, upgrades, or planned-unplanned outages.
7. ITSM: Administration of support or request tickets/tasks in Service-Now/Access-Now.
8. Operation: Executes the daily operational tasks, such as the backup/morning checks and other operations required in the IT procedures.
9. Create and document incidents in third-party ticketing system.
10. Support, configure, install, maintain and upgrade the IT infrastructure and applications and software (WAN/LAN, servers, terminals, VOIP, ERP, WMS, Business application, …) as well with the Device Life Cycle replacement.
ITIL Service management process
1. Incident Management: Ensure swift resolution of IT incidents across all Divisions in the EMEA region, providing reliable support and acting as a pivotal element in the incident management process.
2. Ensure resolution and queue management of IT incident of Business Application for EMEA (Mainly WMS).
3. Change Management: Initiate and contribute effectively to the change management process, ensuring seamless transitions and adaptations within IT operations.
4. Problem Management: Support the incident/problem management process, identifying root causes and implementing long-term solutions to prevent recurrence. Act as initiator in the incident/problem management process.
5. Request Management: Support the Request/task across all divisions in the EMEA region by completing and facilitating the fulfilment of user requests/tasks.
6. Operations: Support the IT operations to ensure that services deliver agreed levels of availability to meet the needs of customers and users.
7. IT Asset Management: Assist in the IT asset management process, with device lifecycle replacements to ensure optimal performance and cost-efficiency.
The responsibilities above are not an exhaustive list of job requirements, and the role holder will be required to perform tasks that are commensurate with the role and may be deemed reasonable by the Company.
Skills & Knowledge
1. A secondary school degree. A bachelor in IT is a plus.
2. Fluent in French and English, both written and oral.
3. Ability to read technical documentation.
4. At least 1 year of practice in the PC and network world.
5. Ability to diagnose and resolve issues with PCs, laptops, smartphones, tablets, printers and other peripherals.
6. Proficiency in supporting Office 365 and Microsoft Teams.
7. Strong verbal and written communication skills to effectively interact with users and resolve their issues.
8. Ability to analyze problems, identify solutions, and guide users through corrective steps.
9. Consciousness of security rules.
10. Flexibility in your schedule (shifts between 7am and 6pm, some overtime may be requested when needed).
11. Willing to travel punctually.
12. Experience with ticketing systems like ServiceNow for incident management is a plus.
13. ITIL Foundation is an asset.
Our offer
This exciting position is a Global Grade 7 and offers a salary of between €35,000 and €45,000 (payable in 13.92 instalments). Please be aware that this range represents the pay range for all positions within the job grade in which the post falls. The actual salary offer will consider a wide range of factors, including skills, experience, and location (country). We also offer the following benefits:
1. A Bonus Plan with a target of 5% of the annual salary;
2. Meal vouchers with a face value of 8€;
3. 5 extra-legal vacation days (“congés conventionnels”);
4. Group Pension, Disability Plan & Hospitalization Insurance.
The contract offered will be a fixed-term contract with a possibility of considering a permanent contract in the future, depending on individual performance and company needs.
Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Brunswick is committed to providing a workplace that offers equal employment opportunities based solely on merit. Therefore, discrimination based on race, color, religion, sex, national origin, disability, veteran status or any other protected status under applicable local, state or federal law is not tolerated.
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