* Responding promptly to customer inquiries in Spanish and French.
* Managing complaints, providing appropriate solutions and alternatives within the time limits.
* Maintaining customer records by updating account information in the database.
* Liaising with other departments to resolve customer complaints.
* Developing a rapport with customers, demonstrating a polite and professional approach.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
A successful Customer Relations Specialist should possess:
* Experience in a customer service role (preferred).
* Proficiency in Spanish, French, and English, both written and spoken.
* A strong customer focus with excellent organizational skills and attention to detail.
* Familiarity with CRM or ERP systems.
* Strong multitasking and time management abilities.
* A competitive salary range & comprehensive benefits package.
* A positive and collaborative work culture.
* Opportunities for career advancement within the company.
* The chance to work in an international company in Leuven.