Shape the Future of Digital Workplace Solutions
As a Senior Business Analyst in a dynamic and innovative environment, you will play a key role in shaping the future of digital workplace solutions.
About the Role
We are seeking an experienced Senior Business Analyst to join our Digital Workplace & Services Desk (Dwp&SD) team. In this role, you will work closely with stakeholders to ensure alignment between business needs and technical solutions during the Think, Build, and Run phases.
Responsibilities
* Think Phase
o Translate executive-level needs into actionable initiatives aligned with enterprise architecture
o Convert strategic changes into projects and analyze their impacts
o Define high-level IT requirements for further detailing by functional analysts
* Build Phase
o Manage projects and ensure requirements translate into technical solutions
o Support testing, change management, and SLA/OLA drafting
o Train trainers and provide input for user manuals
* Run Phase
o Acquire technical knowledge of applications in your domain
o Contribute to the evolution of enterprise architecture and promote best practices
o Deliver post-go-live support and identify improvements
o Mentor analysts and stay updated on ICT trends and advancements
Requirements
* Master's degree or equivalent experience
* At least 5 years of relevant experience as a Business Analyst in complex environments
* Expertise in ICT analysis methods and business-critical processes
* Experience in Service Desk ICT, request management, M365/O365 solutions, and workplace solutions
* Knowledge of workflow management (ServiceNow) and identity and access management (SailPoint Identitynow)
* Strategic and conceptual thinking with a keen eye for opportunities
* Strong analytical skills and problem-solving capabilities
* Pragmatic, proactive, customer-oriented, and results-driven
* Motivating leadership skills
* Proficient in Dutch or French, with a good passive understanding of the other national language and a strong command of English