To reinforce our teams, we are looking for a ServiceNow Developer speaking French & English.
Main responsibilities
Demonstrate technical expertise in ServiceNow, ensuring high-quality development and delivery of solutions
Analyse, design and document service management workflows, procedures and policies to enhance service delivery efficiency
Collaborate with IT stakeholders to gather requirements, follow regulation evolutions and define new service management processes
Collaborate with business stakeholders to understand internal needs and propose process evolutions
Evaluate existing service management processes to identify areas for improvement and optimization
Assess service management tools and technologies to support process automation and improvement initiatives
Provide ongoing administration, maintenance, and support for service management tools in use
Implement and configure service management software solutions according to business requirements
Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure service delivery meets or exceeds established targets
Analyze service performance data to identify trends, areas for improvement, and opportunities for optimization
Conduct regular reviews and assessments of service management practices to identify opportunities for enhancement
Your profile
Proven experience in service management, ITIL certification preferred
Fluency in French & English mandatory
Technical skills
Sercicenow Service management tool
Understanding of service management principles, processes and best practices
Soft skills
Strong problem-solving and analytical abilities with keen attention to detail
Customer focus and passion for excellence
Excellent communication skills
Ability to work in a team in a multicultural environment
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered
Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
Permanent contract
Training courses
Dynamic and innovative environment
Be in the position to open your career perspectives
Competitive salary package
If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.