Logistics at full potential
Are you fueled by the satisfaction of supporting and serving your customers? Is delivering top-notch customer service your passion? If so, then seize the opportunity to join us as a full-time Customer Service Officer at our Zellik site.
As a Customer Service Officer, you'll play a pivotal role in ensuring the seamless flow of operations, both administratively and internally. You'll serve as a vital link between our warehouse and our external customers, utilizing your insights into customer needs and warehouse processes to elevate our service to new heights.
Your responsibilities will include handling orders, administrative tasks and managing various internal flows, all with the aim of enhancing the overall customer experience and contributing to the success of our site. If you're ready to make a meaningful impact and excel in a dynamic customer-focused role, then we invite you to apply and join us in delivering exceptional service at our Zellik site.
Your tasks consist of:
* Order Processing: Accurately and responsibly handle customer orders, ensuring all details are processed and recorded efficiently.
* Customer Interaction: Address customer questions and resolve queries related to orders in a satisfactory manner.
* Coordination: Set out and coordinate internal and external issues to facilitate smooth order processing.
* Record Keeping: Maintain accurate and effective records of all customer interactions and transactions.
* Problem Identification: Actively identify potential bottlenecks in communication or logistical services that could affect order processing.
* Administrative Handling: Manage administrative aspects of complaints and questions related to order processing.
* Process Improvement: Look for opportunities to improve order processing and discuss them with your Manager.
What you need to succeed at GXO
* MBO+/HBO level, with 2 to 4 years of similar experience gained within a customer service environment, logistics would be advantageous but not essential
* Knowledge of MS Office, in particular Excel
* Fluent in English and Dutch, knowledge of French is an advantage
* Good experience of reporting and presentation skills
* You are proactive, communicative, flexible and accurate
* You enjoy working as part of a team
What we offer you?
* A salary aligned with your experience
* A dynamic organization with plenty of room for personal input
* Control over your own success, along with the necessary support for your development
* Access to the GXO University platform
* Opportunities for professional growth