Our client is looking for a Business Analyst, who will be working in the Lending Tribe. The aim of this Tribe is to aim at keeping a safe and sound lending activity for the bank while delivering the best lending journey ever to all our customers.
Job description
As a Business Analyst in the Lending Tribe within Bank's Agile organization, you work together with other experts to achieve the Tribe's mission. This involves the implementation of the following activities:
Contribute actively to all events of the sprints by asking, answering, and challenging. You act as a moderator and enhance the way of working structurally. You ensure that priorities are made.
Undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey. You ensure all suggestions for improvements and solutions are validated by data.
Optimize processes in a customer friendly way to maximize customer and business value.
Deliver the customer journey strategy, manage the stakeholders, formulate the product/service-, process- and channel policy in line with external regulations, risk, and compliance policies.
Truly understand your products, services, and customer processes end-to-end and you keep this knowledge up to date.
Have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue, and process quality.
Can be involved in resolving customer complaints & incidents.
Develop new techniques, new monitoring standards for Bank, new products & process and improve current ones by applying your expertise.
Apply expert distribution knowledge to develop new and improve current distribution practices that set market standards.
Could be external speaker and contribute to industry knowledge.
Your profile
Competencies / Behaviors:
IDD Knowledge
Knowledge of insurance products - commercial practice is preferable.
CAA agreement is an asset
Specific knowledge and proven experience in Insurance related products and activities
Ability to manage a very diverse set of stakeholders with very different priorities
Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information
Knowing what is going on with the customer, put himself/ herself in customers' shoes, assess the wishes and needs of customers and anticipate on this
Having strong analytical & judgement skills to recognize key information, identify problem, establish connections, and validate before acting
Having deep knowledge of the customer's business and banking processes and integrate acquired knowledge into performance of tasks
Ability to develop a long-term vision
Ability to take initiatives to improve products, processes, and channel policies - ensure that creative ideas are implemented
Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development
Focusing on what you're good at as your role covers a wide area of activities
Languages
Fluent in English & French
Mastering of Luxembourgish will be considered as an advantage