This position provides day-to-day DR Pre-Sales Delivery and Application Support Services on Agfa Radiology Solutions.
As a DR Pre-Sales Consultant / CD-DR Applications Specialist, you will support the UK Radiology Solutions Sales & Service Team by providing and delivering presentations, technical information, and recommended configurations to customers for Agfa Imaging Products & Services.
Actively promote Agfa’s DR and CR product portfolio to existing and new customers to gain sales.
Give Applications support, training and “Go-Live” support, and provide customer and sales team class-room training on Agfa’s Imaging Products as required. The role will also include customised CR/DR configurations, problem-solving and image quality issues.
JOB DUTIES & ACCOUNTABILITIES:
1. Liaise with Key Account Managers to create and execute a strategic account plan for DR Sales
2. Act as single point of contact to DR customer projects base for Agfa products & services
3. Accompany prospective DR customers from first contact to closing of contract
4. Qualification of potential DR accounts
5. Manage customer relationship
6. Manage customer expectations during proposal & negotiation phase
7. Negotiate with customers
8. Negotiation of service contracts
9. Explain and demonstrate the sold products/solutions and think strategically with the customer
10. Coordinate and control sales processes
11. Assist the service manager during proposal & negotiation phase for SLA’s
12. Configure and customise Product / Solution
13. Manage customer expectations; request and control of customer’s obligation to cooperate
14. Fault evaluation and finding for Product / Solution and follow-up
15. Discuss Product / Solution options, choices and solutions with the customer and third parties
16. Analyse customer-specific requirements (e.g. workflows) in line with customer contract specifications/statement of work
17. Draw-up training and implementation concepts
18. Train customers and Agfa employees
19. Pass on up-selling opportunities to sales
20. Respect project budget to obtain billable days
21. Document/communicate according to project guidelines (e.g. status, concepts,)
Job duties by exceptions:
22. Support selling Services to existing and new customers
23. Support product demonstrations and tender preparation
24. Support R&D in defining product requirements
25. Support testing products
26. Support service organisation by training internal Agfa employees
27. Accountability to establish and build strong client relationships over time that allow for continuity
28. Accountability for ongoing representation of DR sales, support and service delivery programs
29. Accountability for profitable offer calculation, submission and contract management
30. Accountability to provide a complete and meaningful hand-over to Services and R&D, according to Agfa best practice procedures
31. Accountability for timely implementation of a Product / Solution, according to Agfa best practice procedures
32. Accountability for high quality implementation of a Product / Solution in budget, according to Agfa best practice procedures
33. Accountability for being knowledgeable and up-to-date on latest Agfa and competitors’ products & solutions
34. Accountability for meeting customer requirements within the scope of the project and statement of work
35. Accountability to meet formal requirements (e.g. create project documentation, respect resource planning procedures).
REQUIREMENTS:
36. Radiographic Degree
37. High flexibility and willingness to travel often, driving licence
38. Extensive knowledge in the areas of direct radiography, fluoroscopy and other imaging areas
39. Safe implementation, application and interpretation of legal requirements, guidelines and standards in radiology
40. Good knowledge of dealing with relevant PC software and a high level of interest in computer systems and interfaces in radiology
41. Sensitivity and sense of responsibility in contact with customers and patients
42. Training capabilities and strong communication skills
43. Able to establish and build strong customer relationships
44. Business oriented
45. Active in a radiology department is an advantage.