Company: Cronos EuropaLocation: Brussels, Belgium (must live within 2 hours of Brussels by car)Job Type: Long-term ProjectNationality Requirement: European Union Citizenship RequiredFor one of our clients at the European Commission, we are currently looking for a Knowledge Coordinator.Description of tasksDevelop and implement a knowledge management strategy aligned with ITIL best practices and business needs, including knowledge related roles, responsibilities and interactions, ensuring knowledge optimization and harmonizationEstablish policies, standards, and workflows for knowledge creation, validation, maintenance, and dissemination, ensuring synergies among Service Components.Coordinate the consolidation and alignment of the knowledge among the Service Components. Defining and maintaining proper information at framework contract level, ensuring internal communication at framework level.Identify gaps in existing documentation and proactively improve knowledge assets.Prepare training material for common subjects, providing internal trainings on general topics, ensuring an internal training plan at framework levelConduct training sessions and workshops to educate support teams on knowledge management tools, processes, and best practices.Provide regular reports on knowledge base usage, gaps, and improvements. Ensuring knowledge related KPIs are being reached and reportedFacilitate knowledge migration and transfer during team transitions, system upgrades, or new application deployments.Monitor the Technical Writers of the Service Components and work closely with the Service Managers to ensure accurate documentation of new issues and resolutions.Identify Knowledge, Skills and Abilities gaps for Framework and Management levels, and propose training plans to cover those gaps.Required qualifications and skills:Experience: 5+ years in knowledge management,Technical Proficiency: Familiarity with application support workflows, ITSM tools (e.g., ServiceNow, Jira, Confluence, Wiki), and ITIL principles.Communication: Strong written and verbal communication skills to document and present knowledge effectively.Analytical Thinking: Ability to identify gaps in knowledge and implement improvements.Collaboration: Experience working in cross-functional teams and managing knowledge-sharing initiatives.ITIL v3/v4 certificationFluent in English and French Desired knowledge:Previous experience in European InstitutionsExperience with preparing training material and providing trainingsExperience with producing and presenting reports