Job Description
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
• A Master's degree at a nationally recognised/certified University in a related discipline and 5 years post-related experience. Or a Bachelor's degree with 8 years post related experience
• Proven leadership experience managing large multidisciplinary and virtual teams
• Experience with PRINCE2 or comparable Project Management methodology
• Proven experience in service delivery and continuous service improvement at senior level
• 5+ years' experience in a leadership role within a large international or governmental organization or military
• Extensive experience managing workflow and executive support staff
• Extensive experience in leading cross-functional teams, preferably in an international environment
Desirable Qualifications/Experience:
• Proven Information & Communication Technologies (ICT) experience at senior staff or management level in a sizeable organization, preferably one in the government defense sector or in an international organization, a national public administration (civil or military), or the private defense sector, with minimum 8 years management experience of supervising staff and/or directing the activities of an organization
• Specific prior experience as Executive Officer in a Military or Civil organization
• PRINCE 2 Foundation and Practitioner certifications
• Intermediate ITIL Foundation certification
• Prior experience of working in an international environment preferably comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT)
DUTIES/ROLE:
• Business administration:
Lead and coordinate strategic initiatives working across NIMSC departmental or functional boundaries, with a key focus on development and implementation of increased outsourcing initiatives for NIMSC projects and services
Ensure proper and efficient management, administration, and operation of the NIMSC day-to-day routine
Ensure that the Chief NIMSC decisions and guidance are assigned, prioritised and executed appropriately to time and quality
Designs the timetable of NIMSC Senior Management meetings and forums
Set agenda, format and desired outcomes for key NIMSC meetings
Provide direction and receive progress updates from members of the NIMSC Senior Management team
Oversee the management and coordination of Agency Tasker Tracker requests assigned to NIMSC, and the NIMSC Internal Action Log, in close coordination with internal and external stakeholders
Meet collectively or individually with members of a leadership management team to follow up on action points, issues and risks
Provide oversight and coordination of all NIMSC Front Office activities including general services and administrative management
Manage highly sensitive and confidential issues and information
Organise and coordinate major events and visits including: executive off site meetings, managers' conferences, and key meetings on behalf of the Chief NIMSC
Coordinate and manage the NIMSC battle rhythm 'calendar' and routine activities
Draft accurate, concise and clear documents, reports, letters and other artefacts as directed
• Strategic planning:
Develop, communicate, implement and reviews the processes which embed strategic management in the operational management of NIMSC
Lead and manage the creation or review of a strategy that meets the requirements of the business
Define policies, standards, and guidelines for how NIMSC conducts strategy development and planning
• Risk management:
Plan and implements complex and substantial risk management activities within NIMSC
Manage NIMSC registers including issues, risks, lessons learned and broader business process data repositories and coordinate mitigation and action
Implement consistent and reliable risk management processes and reporting to key stakeholders.
Engage specialists and domain experts as necessary
Advise on the Agency's and NIMSC approach to risk management
• Organisational facilitation:
Facilitate workgroups to deliver defined goals and outcomes
Coordinate and lead processes and activities to capture and apply 'best practice' across all aspects of NIMSC business including: people, processes and technology
Provide support, guidance and suggestions to workgroups and teams to learn collaborative problem solving and improve their team performance
Create shared responsibilities and sustainable agreements within NIMSC
Coordinate and facilitate planning as directed, and foster a collaborative working environment within and beyond NIMSC
Implement and improve agreed NIMSC principles, practices, processes & ceremonies
Recognise and work with the strengths and constraints of team dynamics