We created Chift two years ago and we want to be the European leader of financial software integrations by 2027. It’s an amazing opportunity to be part of the early builders of an ambitious and fast-growing start-up.
You will be working closely with the founding team and your actions will have a direct impact on the company and the product used by our clients. Depending on your skills and the strategy, we will prioritize the many projects you will be working on.
Vos missions
As support engineer, you will have a key role in our company as you will be in direct relation with our customers helping them to enjoy a perfect ride with Chift. We are looking for someone who is willing to take on responsibilities with a focus on troubleshooting and resolving end-user problems. You will be mostly in contact with the tech team of our clients.
Here is an overview (not exhaustive) of your responsibilities:
* Support of our customers & 2nd line support for end-users
* Helping new customers to onboard smoothly
* Handle tickets related to issues with our applications: sync issues, API issues
* Troubleshooting
* Improve our processes & procedures related to support
* Documentation of problems & solutions, helping to build the perfect self-service portal for customers.
Vos compétences
* Graduated in Computer Science or self-taught.
* Startup experience is a plus but not a must.
* Good problem solving, organizational and listening skills.
* Be communicative and enjoy customer contact.
* Thirst for knowledge: you love challenges and are eager to learn new things. Moreover, you want to understand the different technologies used to have a good overall view of the solution.
* Startup enthusiast: the environment is more rock and roll than a corporate job. You need to be open-minded, resourceful, curious, and enjoy collaboration.
* Having an ownership and
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