Nexeo is currently looking for a Business and Functional Analyst for Service Now for a leading financial institution in Brussels.
Nexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions.
As a consultant you will have the opportunity to be part of Nexeo:
* International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada)
* + 450 employees
* over 20% growth each year
Mission Context:
The bank is rolling out a new multi-media contact solution and migrating onboarding activities to improve customer service. Service Now will support this transformation.
Key Responsibilities:
* Identify and validate business/client needs and ensure they align with the solution's functionality.
* Define business models and document requirements using tools like UML and Visio.
* Translate business needs into Service Now requirements, document functional analysis for developers.
* Participate in end-to-end testing, report progress, defects, and risks.
* Support business onboarding and change management.
* Act as a liaison between stakeholders, ensuring clear communication.
* Manage risks, constraints, and issues, ensuring timely delivery.
Requirements:
* 8+ years as a Business and Functional Analyst. Service Now knowledge preferred.
* Expertise in UML, Visio, and MS Office.
* Strong understanding of workflow processes and stakeholder management.
* Proficient in Dutch, French, and English (written and spoken).
Skills:
* Analytical, customer-centric, with strong problem-solving abilities.
* Experience in Agile and banking sectors is a plus.
If you are an experienced Business Analyst with a passion for innovation in IT solutions and a drive for success, we would love to connect with you!
@BusinessAnalyst @ITsolutions @Agile @ServiceNow @DigitalTransformation @Consulting @Innovation @TechCareers