ARE YOU..
.
1. Someone who values top customer service?
2. Fluent in English and Dutch?
3. And are you eager to work for an international organization that is in full expansion?
Working as a Customer Service Officer...
4. You are the first point of contact for customers for the entire term of the repair handling and provide them with the necessary information regarding repair registration, repair status, quality insights and logistics handling.
5. You are responsible for order processing, follow-up and invoicing.
6. You are in direct communication with our customers on repair related issues.
7. You are responsible for the correct and timely registration and follow-up of all repair orders, both in our ERP–system and in a proprietary application, but also in the portals of our customers.
8. You communicate internally with all departments (after sales, warehousing, project management,…) regarding the execution of different orders.
Professional skills we’re looking for:
9. A combination of excellent communication and administration skills set you apart.
10. You are fluent in Dutch and English (both verbally & written). French is a plus.
11. You are highly organized with the ability to process a variety of daily activities with the appropriate priority setting.
12. You have a relevant Bachelor’s degree or equivalent by experience
13. A first experience in a commercial / electronics related / after-sales job is a plus.
14. You have good knowledge of Excel; experience with SAP is a plus.
About Televic
Wherever communication needs technology, Televic is at work. We develop, manufacture and install high-tech communication systems with focus on 4 niche markets: Conference, Education, Healthcare and Rail.
Televic Rail is the lead supplier for high-quality on-board communication and control systems. As a Rail colleague you get the opportunity to collaborate with top-notch references worldwide (e.g. Hitachi, CAF, Alstom, …).
What’s in it for you?
15. A full time contract (38 hour week) at a company that has international success, but remains solidly rooted in Belgium as it keeps on growing;
16. An attractive salary, supplemented with our personalized Televic Bonus Plan as well as legal benefits;
17. The chance to work on exciting projects that make Televic an even better place to work;
18. An environment driven by teamwork and the constant drive to innovate;
19. A stimulating, no-nonsense mentality, with an eye for your unique talents and growth.