As Web Solution Manager, you are responsible to align web solutions with overall business strategy, ensuring that they support key business objectives such as growth, customer satisfaction and operational efficiency. As such, you are responsible to identify best digital solutions to meet business needs and lead implementation of the web-based solutions. You focus on boosting sales by providing the E-Commerce Commercial Team web-based solutions. You work closely with the Ecommerce Growth Strategy Manager to assist implementation of new tactics and campaign on web and app. You are responsible to enhance customer satisfaction and the overall user journey. As an expert, you craft compelling digital content, analyze data for insights. You actively collaborate with internal and external stakeholders, maintain a network of trust, and provide technical support. Your commitment to knowledge management keeps the team at the forefront of industry trends and best practices. Your role is central to Delhaize's digital success and reach ecommerce objectives thanks to implementation of web-solutions. You manage and coordinate implementation of projects and web solution with IT. Based on analyses and customer feedback, you ensure continuous optimization of the website and application. As a specialist in your field, you stay up to date with digital innovations and propose solutions for improving the digital strategy of Delhaize.
* Collaborate with Business to identify and implement needed web-solutions to support campaigns and drive sales : Lead implementation of digital solutions required to support sales growth and activation campaign.
* Drive sales by improving customer satisfaction and refining the customer journey : Enhance online conversion rates and overall sales performance. This objective can be achieved by implementing continuous improvements to the website and the mobile application.
* Collaborate closely with Ahold Delhaize Digital Team and Online Team to identify web improvements and lead project implementations : Provide expertise to the Ahold Delhaize Digital Team for continuous improvement projects and support implementation and after care. Act as a key expert to the teams, providing online metrics and info on best practices to ensure informed decision making process for project and improvement initiatives.
* Guarantee the optimal working of both the website and the mobile application : You take the lead in the creation, testing and coordination of all technical elements that touch the website, mobile application and underlying systems in order to guarantee their correct functioning.
* Knowledge management : You are up-to-date on the latest developments and trends in the field of online marketing, web development and e-commerce in particular. You share this knowledge with your stakeholders at Dehaize in order to maintain a good level of credibility of the team and with the goal of sharing best practices and latest developments.
Key Responsibilities:
* Align web solutions with overall business strategy
* Identify best digital solutions to meet business needs
* Lead implementation of web-based solutions
* Boost sales by providing E-Commerce Commercial Team web-based solutions
* Enhance customer satisfaction and overall user journey
* Manage and coordinate implementation of projects and web solution with IT
* Ensure continuous optimization of website and application
* Propose solutions for improving digital strategy of Delhaize
Requirements:
* Master's degree or equal by experience
* Minimum 3-5 years of relevant professional experience
* Technical competences : Experience in CMS such as Bloomreach, Wordpress, Drupal, Prestashop, Joomla, Magento, Wix, etc. Experience with Google Analytics or Adobe Analytics Contentsquare SEMrush
* Technical competences are an added value : HTML or coding SEO Social media, SEA or email marketing, CRM Sales Force Adobe cloud package (photoshop, indesign, etc.)
* Problem-Solving and Analytical Skills Result-driven approach Project Management and Leadership Customer-oriented Excellent communication skills, in French, Dutch and English Good planning & priority setting Multi-tasking Stress-resistant Eye for quality and detail Structured, organized Can take responsibility Team player Independent, flexible Eager to learn
About Delhaize:
Better living starts with better eating. That's what we believe at Delhaize with all our heart. That's why we're committed to serving food to 5 million customers every week again. In more than 810 stores, Belgian and Luxembourgish customers can shop for a wide range of over 20,000 quality products. From a quick stop at Shop&Go to daily shopping in a local Proxy, right through to a wide range of products in our AD Delhaize stores; and don't forget our e-commerce services either.
The whole food chain begins within our Logistics. The 2200 colleagues in our distribution centers in Zellik and Ninove handle all the products from our suppliers, often from Belgian soil, and bring them to our stores via more than 3000 deliveries per day.
But it doesn't end in our stores or logistics. Because our more than 1000 colleagues in Finance, HR, IT, Commerce or Legal are also there to help each other and our customers eat well.