As an On-Site Level II Team Lead, you'll manage the day-to-day operations of the Service Desk On-Site Level II support team, including both On-Site Level II Support Technicians and Senior Technicians. You will oversee ticket management, provide guidance, coaching, and training, and ensure the successful completion of strategic objectives. Additionally, you'll be involved in client implementations, supporting documentation, system access, and training for smooth project launches.
Located at a client facility in Belgium, the role typically follows a Monday-Friday, 8:00 AM – 5:00 PM schedule, excluding standard holidays.
What You’ll Do:
* Lead and support Level 2 Service Desk Agents.
* Conduct one-on-one and team meetings to guide, coach, and provide feedback.
* Monitor and track team performance, ensuring timely ticket handling and successful goal completion.
* Deliver weekly and monthly reports to both clients and internal stakeholders.
* Oversee client implementation tasks, including documentation, access, and training.
* Direct team members in resolving technical incidents related to Windows OS, printers, Microsoft Office, Teams, network issues, mobile devices, and more.
* Provide ongoing training and development opportunities for team growth.
* Build strong relationships with clients and promote Mechdyne’s services.
Power Skills You’ll Bring:
* Strong leadership and team management abilities, fostering a collaborative and inclusive environment.
* Excellent customer service, communication, and problem-solving skills.
* Ability to work independently and thrive in a team environment.
* Technical expertise in desktop and mobile device support, including Windows, macOS, Android, and iOS.
Qualifications That Will Set You Apart:
* Degree or equivalent experience in IT or related fields.
* 5+ years of desktop support experience with proven troubleshooting skills.
* 3+ years of IT team leadership experience.
* Knowledge of Microsoft Office, Outlook, Office365 Exchange Online, and Citrix.
* Experience with Active Directory, VPNs, and mobile device management.
* A passion for learning and staying up to date with emerging technologies.
About Us:
We Value Giving Back: We are proud to help organizations around the world. It's essential to us that we help solve problems for the greater good and make a difference on the local level. Our commitment to the communities in which we live, and work is a longstanding part of our culture.
Statistics show that women, veterans, individuals with disabilities and minorities will not apply to a job if they believe they will not meet all of the listed requirements of a job. Don't be a statistic. We encourage all backgrounds to apply.
Our selection process includes personality and aptitude assessments.
Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
#J-18808-Ljbffr