M365 Business Analyst
Shape the future of digital workplace solutions as a Senior Business Analyst in a dynamic and innovative environment!
We are looking for a Senior Business Analyst to join our Digital Workplace Services Desk (DwpSD) team. This role will involve supporting stakeholders and ensuring alignment between business needs and technical solutions during the Think, Build, and Run phases.
Role
Think
Translate executive-level needs into actionable initiatives aligned with enterprise architecture
Convert strategic changes into projects and analyze their impacts
Define high-level IT requirements for further detailing by functional analysts
Build
Manage projects and ensure requirements translate into technical solutions
Support testing, change management, and SLA/OLA drafting
Train trainers and provide input for user manuals
Run
Acquire technical knowledge of applications in your domain
Contribute to the evolution of enterprise architecture and promote best practices
Deliver post-go-live support and identify improvements
Mentor analysts and stay updated on ICT trends and advancements
Profile
Master's degree or equivalent experience
At least 5 years of relevant experience as a Business Analyst in complex environments
Expertise in ICT analysis methods and business-critical processes
Experience in Service Desk ICT, request management, M365/O365 solutions, and workplace solutions
Knowledge of workflow management (ServiceNow) and identity and access management (SailPoint Identitynow)
Strategic and conceptual thinking with a keen eye for opportunities
Strong analytical skills and problem-solving capabilities
Pragmatic, proactive, customer-oriented, and results-driven
Motivating leadership skills
Proficient in Dutch or French, with a good passive understanding of the other national language and a strong command of English