We are enhancing our Consumer Journey team's capabilities to better respond to consumer needs in a meaningful and agile way. Our goal is to deliver superior consumer experiences and generate greater value by harnessing data and improving insights and analytics capabilities. We are recruiting for a Consumer Journey Executive. At PMI, we are not just a leading cigarette company; we are pioneers in redefining societal norms and championing a smoke-free future. Our innovative smoke-free products and commitment to change are transforming industries. Join our passionate team dedicated to making a real difference every day. In this role, you will analyze consumer insights from various sources and provide relevant recommendations to support the smoke-free products (SFP) commercial strategy. As a Consumer Journey Executive in our dynamic Consumer Experience (CX) department, your key purpose will be to understand critical consumer pain points and needs, analyze consumer insights, shape the consumer journey, and communicate this understanding across all functions. Explore and analyze all stages of the Consumer Journey Gather data across various channels and touchpoints from both B2C and B2B perspectives and develop analytical solutions to enhance consumer understanding. Contribute to the design and development of consumer Experience programs based on insights gathered from different sources. Collaborate smoothly with internal and external stakeholders, fostering transparency and ensuring end-to-end ownership of Consumer Journey reporting processes. Contribute to the set up of strategic projects into omni-channel experiences and processes. Uphold the highest standards for operational activities by understanding business, legal environment, and internal PMI policies and procedures. You are consumer-centric, consistently putting our consumers first in all endeavors. You have 4-5 years of experience in Market Research, Consumer Journey, or Market Intelligence functions, with a keen interest in connecting processes and systems. Experience in Consumer Experience programs is a plus. You are a self-driven entrepreneur who thrives on challenging the status quo and excels in autonomy. You collaborate naturally across departments, fostering constructive relationships. You embrace continuous improvement and learning through experimentation. You excel in fast-paced environments and amidst ambiguity. You take ownership of your role from development to deployment and beyond. You are very skilled with excel and reporting tools such as Power Bi French /Dutch proficiency is a plus What will the selection process look like:Talent Acquisition (TA) will perform an initial screening to assess whether candidates match with the defined vacancy requirements. If this is the case, the candidate will be invited for 2 competency-based (virtual) interviews. What we offer:Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore. Be part of an inclusive, diverse culture, where everyone's contribution is respected; ... Market Intelligence, Customer Experience, Business, Gather data, B2B Marketing, Strategic Projects, Reporting Tools, Consumer, French language, Stage, Experimentation, Self motivated, Development, PMI, Communication, Dutch Language, Fast Pace, Consumer Insights, Commercial Strategy, Highly responsible, MS Excel, B2C, Market Research, Reporting Process, End to End, Power BI, Design Development Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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