We create an environment that encourages professional growth, offering stimulating projects, the latest technologies, and comprehensive training programs for all. In this context of continuous evolution and development, we are currently seeking an Account Manager within the Partner Network for Channels & Banking department for the Brussels region.
bpostgroup is Belgium's leading postal operator and a growing parcel & omni-commerce logistics partner globally. With a focus on social and environmental sustainability, we aim to be a trusted guide in a changing world. As our newest team member you will:
Have a direct impact on decision-making in an international success story.
As an Account Manager, you hold the final commercial responsibility for all collection points with or without staff in your region (Post Point, Parcel Point, parcel lockers, excluding post offices). Relationship Management: Building a strong relationship with your existing collection points to maintain high quality and minimize churn (farming). You will explain new products and services to partners and are also responsible for selling our changing contracts, benefits, and compensation models.
Parcel Management: As an Account Manager, you understand the "challenging areas" related to parcel volumes in your region. You actively make proposals to central services to optimize parcel flow distribution, balancing the needs of post offices, other collection points, customer demands, and network profitability.
Stakeholder Communication: Maintaining contact with key stakeholders (Cluster Managers, Mail Centre Managers, Key Account Managers) to ensure they are proactively informed of any changes in your region.
Responsible for signing contracts with bpost in line with the commercial guidelines set by bpost management.
Responsible for selling new types of collection points in your region if introduced in the future.
Deep knowledge of our pricing, USP, and business case analysis per segment to convince partners of the partnership's benefits.
Presenting new products and services to partners.
Monitoring workload distribution (number of parcels) across collection points in your region, taking proactive measures to suggest adjustments to the central team.
Positively persuading partners when additional volume needs to be allocated to a network partner of Post Offices.
Master’s degree or equivalent experience.
~5 years of experience in a commercial role involving account management (both hunting and farming).
~ Deep understanding of bpost services, products, and logistics processes.
~ Knowledge of sales techniques (end-to-end), from prospecting to closing.
~ Given the specific context of Brussels, you are fluent in French with a good command of Dutch or are fully bilingual in NL-FR, and you have a business-level understanding of English (for internal communication).