* Lead a dynamic customer service team in a global company.
* Drive customer satisfaction and retention strategies.
About Our Client
Our client is a global leader in air filtration and clean air solutions, dedicated to providing high-quality products that promote health and productivity. With a strong emphasis on innovation and sustainability, they operate in various sectors, including commercial, industrial, and healthcare environments.
Job Description
Key responsibilities:
* Enhance the customer service experience to foster customer engagement and growth.
* Address customer issues promptly and ensure effective resolution.
* Develop and implement service procedures, policies, and standards.
* Maintain accurate records of customer interactions and actions taken.
* Analyze service metrics and prepare detailed reports.
* Recruit, mentor, and develop customer service agents, fostering a supportive environment.
* Manage resources to meet qualitative and quantitative targets.
* Oversee general office operations and staff management.
* Ensure smooth information flow within the company to support business operations.
* Maintain customer satisfaction by providing effective problem-solving resources.
The Successful Applicant
Qualities of a successful candidate:
* Bachelor's degree.
* At least 5 years of proven experience as a Customer Service Manager.
* Proficiency in MS Office and ERP systems.
* Excellent management and leadership skills.
* Fluency in English, Dutch, and French.
* Strategic thinking with strong client-facing and communication abilities.
* Advanced problem-solving and multitasking skills.
* Analytical mindset with a proactive attitude.
What's on Offer
What the candidate receives in return:
* Challenging role within an international environment.
* Extensive training and career development opportunities.
* Competitive remuneration package with extra-legal benefits.
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