AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters. The IT Business Analyst & IT Owner will be responsible for bridging the gap between IT and the business, following up integration between applications (Local or Global ones), manage application lifecycle during projects & BAU and also make sure that all Penetration Tests, DR Tests of applications are well planned, all information on ITPM is up to date and aligned with other tools (Ex: C-Cure, ClearView etc.). This role will report to the IT manager and collaborate closely with business stakeholders to drive technology solutions aligned with business objectives. DIMENSIONS OF THE ROLE AXA Assistance aims at becoming AXA Group preferred networks & Service Company and a powerhouse for partnerships development as a founding entity of AXA Partners. A key enabler for this business transformation will be the regional Solution Delivery Team in charge of delivering and maintaining the IT solutions for all the entities of the region, in close coordination with the local IT Department. As part of this team, the IT Owner will oversee a portfolio of IT assets that will support the strategy of one or several entities of the region. The role holder is responsible for a squad to deliver the solution and to provide with the required level of service in production through the implementation of the service delivery processes (release management, incident and problem management, monitoring and service reporting). The regional application portfolio will be divided in 5 squads, covering large but consistent functional areas (see the diagram below). The perimeter of squads are still under definition. Each squad will be under the responsibility of an IT Owner, and will involve people from different local entities (cross-entity team). Each squad should gather between 2 to 5 developers or more. The role holder will oversee the IT developments (BAU, project) by managing internal and/or external resources of the squad in order to get the most efficient and qualitative delivery (OTOBOS delivery), whatever the delivery model (V-mode or Agile mode). He is responsible for the operational quality of a product on the perimeter of the squad. He owns the implementation of all the solutions of the squad and associated costs (from project contribution, to maintenance & continuous improvement) and represents the squad perimeter in front of the business (sponsor, partnership and operational teams) In coordination with regional Architecture and Security, the role holder is responsible for the alignment of his solutions against the Target Architecture, Group standards and security guidelines The role holder will be in charge of defining service level agreements with the business and monitoring their applications in the delivery with the outsourcing partner The role holder manages the squad team effectiveness, profiles definition and continuous improvement of the team in charge of the application portfolio Besides, the role holder must encourage and maintain continuous improvement process of work practices and delivery quality in his squad The role holder must maintain and advocate a long-term vision of IT solutions proposed to the business for the squad perimeter he has under his responsibility The role holder will foster convergence opportunities in his application portfolio, in order to rationalize, mutualize and optimize the solutions proposed to the Business across the entities of the region, allowing sustainable savings in BAU. The role holder will take part actively in the regional IT owner & developer community, in order to contribute to the professionalization of his job and to enable excellence in solution delivery within the region. KEY RESPONSIBILITIES Manage operationally the delivery of BAU Monitor corrective and evolutive maintenance Report on SLAs to Europe IT Management and to the business Manage operationally both internal and outsourced contributors Anticipate and deliver IT refresh roadmap on his functional perimeter Manage & optimize the BAU budget on his perimeter Manage operationally the IT delivery of projects: Assess business demands in terms of technology choices, workload and budget Deliver projects OTOBOS and in line with the sourcing strategy (providers selection) Evaluate the risks associated with introducing new solutions Ensure as much as possible regular exposure of the work done through "demo" Provide KPIs and reports on business demands and projects progression, attention / decision points Support for project leaders and business analyst (starting with determining the scope of the project and ending with testing solutions) Support project manager and business analyst when delivering new solutions Setup a continuous improvement approach: Define KPIs to manage solutions performance for the perimeter Report service levels of managed applications Collect operational and business feedbacks Detect operational synergies and optimization which can be performed at regional level, including applications landscape (convergence, replacement etc.) Be proactive in service quality enhancement and propose relevant initiatives Assessing and proposing changes in the development process of IT systems, Represent the Solution/portfolio in front of the business (sponsor, partnership and operational teams) Contribute to the applicative strategy on his perimeter: Have a long term vision of the solutions in his portfolio Feed global thoughts conducted by architects for the perimeter Propose an operational solution roadmap for the perimeter Proactively realize a technology watch and be force of proposal about new technologies utilization Be part of the regional IT community Take part in the community to develop best practices and new standards (ex : DevOp). Share technical expertise with the other members of the community Take part in the training sessions in order to develop is skills (methods, technologies, computer language…) Cooperate with IT architect in the feasibility analysis and labor for new solutions Cooperate with financial analysts in estimating the costs and benefits of new solutions, Cooperate with officer safety information to ensure the safety of new solutions, Technical skills: 5/7 years of software engineering development, documentation and analysis of business requirements. 5 years of IT management including Project and Program Management 3/5 years of experience in contractors or vendor management 3/5 year direct reports management Experience in IT portfolio management with proven track of cost control/improvement Ability to work under pressure and respect for deadlines Experiences about international projects mixing local and offshore resources Technical background (solution delivery, main computer languages) Overview of existing and new technologies Master both waterfall and agile delivery model Soft skills: Strong leadership and decision making skills Excellent organization and prioritization skills Detail oriented and problem solver Ability to work in a matrix environment (with remote and non-hierarchical resources) Customer centric Resilience and rigor skills Ability to communicate with Fluent English spoken and written By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at... Wellplan, Synergy, Service Delivery, Penetration Testing, Prioritize Workload, AIM, Use ICT systems, Delivery, Service quality, IT Solutions, Business, Meet Deadlines, Decision Making, Management, Team Effectiveness, Outsourcing, IT Management, Strong Leadership, Projects, Development, Estimating, Savings, Cost Control, Attention to detail, Communication, Health & Safety, Sourcing strategy, Proactivity, Networks, Exposure, Vendor Management, Drive technology, Computers, Analysis, Problem Management, Implementation, Service level, Convergence, Expertise, KPI, Maintenance, Diagram, Stress tolerance, Improvement process, Offshore Resource, Asset, Stress tolerance, Security service, Budget, Project Delivery, New Technologies, Technology watch, Coordination, Technology, Monitoring, Release Management, Optimization, Agile Delivery, Agile Methods, Best Practices, Management, Customer Oriented, Landscaping, Production, Reporting, Service, Training Sessions, Testing, Development Process, Coding Languages, Architecture Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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