What You'll Do
This position involves tackling complex technical issues via phone or in person, providing swift and effective solutions to keep our client's operations running smoothly. Deliver comprehensive technical support assisting clients with Windows OS, network, mobile device, and security troubleshooting, ensuring their systems are secure and efficient.
Key Skills
* Strong problem-solving abilities and customer service skills.
* Proficiency in troubleshooting PC/mobile issues and network problems.
* Knowledge of image deployment methods like SCCM, Intune, and Autopilot.
* Effective management of security threats and VPN technologies.