About Brussels Airlines
Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
Purpose of the position
For the Brussels Airlines lounges at Brussels Airport we are looking for a Lounge Host to reinforce the team. As a Lounge Host you focus on delivering an exceptional guest experience and always look for opportunities to pro-actively respond to the needs of our guests. You will guard over the strict lounge access policy and manage the space assuring it remains meticulous.
Working as a Lounge Host you will execute various roles of Lounge Host, Maître de Lounge and Lexus Brand Ambassador (Brussels Airlines has opened a brand new lounge in partnership with Lexus).
Main t asks & responsibilities
1. Welcome guests in the Brussels Airlines lounge
2. Guard over the strict lounge access rules
3. Anticipate guest needs and act as a point of reference for guests who need assistance or information
4. Ensure the overall lounge remains meticulous and make sure supplies of food and drinks are adequate in quantity and quality in cooperation with our caterer
5. Coordinate operations on site for temporary additional activations (food and drinks tasting, etc.)
6. Handle guests complaints when necessary
7. Act as a Lounge Host and/or Maître de Lounge and/or Lexus Brand Ambassador
8. Lexus Brand Ambassadors will be trained by Lexus in Omotenachi (Art of Hospitality) and will assist guests with the different Lexus activations and capture customer leads
Your p rofile
9. High school diploma /degree in hospitality management or equivalent through relevant experience in hospitality
10. Experience in aviation is a plus
11. Proficiency in English, French and Dutch
12. Excellent communication and interpersonal skills
13. Polite and confident with a great deal of patience
14. Customer service and hospitality are in your DNA
15. Ability in multi-tasking and time management
16. Coordination skills and aptitude to solve problems
17. Ability to work in shifts (between 4h30 and 21h) and weekends
18. Possibility to work part time
What we offer
19. Part time position in a very enthousiastic team
20. A flexible reward plan that allows you to optimize part of your salary
21. Travel benefits
22. Bike allowance and/or public transport subscription
23. Profit sharing
24. Group insurance
25. Meal and eco vouchers