🚀 We're Hiring: Senior Conversational (AI) Designer – French Speaker | Freelance Mission
Are you passionate about language, digital customer experience, and AI technologies? We are looking for a Senior Conversational (AI) Designer to help craft high-impact digital conversations for one of Belgium’s leading digital companies.
💼 Mission Overview:
As a Conversational Designer, you will be part of a multidisciplinary team responsible for delivering and improving chatbot and voicebot experiences across multiple digital channels. You will focus on French-language dialogues while collaborating closely with other designers, AI experts, and business stakeholders.
🎯 Your Responsibilities:
* Write and optimise engaging and user-centric chatbot/voicebot dialogues in French and English.
* Build and configure conversations in Voiceflow and Google Dialogflow CX.
* Train the bot for improved understanding in collaboration with NLP specialists.
* Monitor, analyse and iterate conversations based on performance and logs.
* Coach and support fellow designers in conversational AI best practices.
* Ensure customer satisfaction and containment goals are met through excellent dialogue design.
🧠 Required Skills & Experience:
* 3+ years in conversational AI, UX writing, or digital content design
* Strong editorial skills in French & English
* Proficiency in Voiceflow, Dialogflow CX, or similar platforms
* Basic understanding of NLP, machine learning, and AI tools
* Background in digital communication (chat, social, messaging apps…)
* Experience designing for voice (IVR, Alexa, Google Assistant) is a plus
* Agile mindset and experience working in cross-functional teams
🌟 You Are:
* Passionate about language and emerging technologies
* Creative and user-centric with a structured approach to content design
* A great communicator and collaborator
* Adaptable and resilient in fast-paced, digital environments
📩 Interested? Send me a message to learn more or apply directly with your CV and availability.
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