OverviewMicrosoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our digital retail properties.We are seeking an exceptional marketeer to join our global community to support a multi-billion-dollar e-commerce business. As the Digital Sales Ecommerce Marketing Manager in the Southwest European Region you will deliver the best-in-class digital experiences that showcase Microsoft technology and drive sales across all Microsoft consumer storefronts.What Our Team OffersAt the core, we are a customer-focused team that encourages a diverse & inclusive culture. We are respectful, collaborative, accountable and approach work with a fun, positive attitude. The right candidate can expect to have opportunities for career growth, development in ecommerce.What I Will Do For YouChampion your successes at every level of our leadership.Empower you with the opportunity to gain new experiences, test and learn, and improve upon your strengths.Support who you are as your authentic self.Make career development a consistent priority.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Please note that we can accept applications from candidates that currently live in and tax resident within any Western European country.ResponsibilitiesESSENTIAL JOB DUTIES AND RESPONSIBILITIES:Ecommerce Business Strategy and PlanningDevelops and manages marketing campaigns, Go To Market and promotional strategy, and customer segmentation for Microsoft Digital Stores in the Southwest Europe (focusing on France and Benelux markets) in partnership with Marketing, Sales, and Engineering teams to optimize revenue generation via stores for the consumer product categories.Works cross-functionally with internal and external partners to optimize revenue generation and manage financials across product lines by ensuring that products are priced and timed appropriately for launches and promotions, identifying factors that drive revenue over time, and evaluating the effects of seasonal trends on products’ performance.Analyzes metrics linked to marketing campaigns, product launches, promotions, seasonal trends, and/or store feature rollouts, to aid development of future content, features, and/or promotions that improve upon customer demand, engagement, and conversion.Continually improves upon customer experiences by leveraging insights drawn from content experimentation and personalization, and by monitoring market, industry, and competitive trends.Tracks customer feedback and product or business-specific metrics to optimize customer lifecycle management in partnership internal and external stakeholders and represents Microsoft to business partners whose products are sold via Microsoft stores.Ecommerce MerchandisingTracks customer feedback (qualitative and quantitative) and product metrics (e.g., activation, usage, churn), works with customer support teams, as well as leverages and understanding of industry, market, and competitors trends to define customer lifecycle management approaches.Shares insights drawn from analyses of core business key performance indicators (KPIs), as well as customer metrics (e.g., monthly active users, traffic, click-through rates) to influence stakeholders and optimize the development and implementation of editorial content, promotions, content strategies, store features, and other decisions to improve the customer funnel. May perform additional ad hoc analyses using Excel, Power BI, Adobe Analytics, or other data analysis tools.Develops a deep understanding of merchandising performance of products, category-relevant market and industry e-commerce competitor trends, e-commerce customer trends, and seasonal trends, as well as internal and external partners/suppliers needs and priorities. Applies this understanding to inform merchandising, promotion, and editorial decisions for these products in Microsoft stores.Stakeholder PartnershipsProvides guidance to internal teams (e.g., copy, creative, user experience, engineering, channel stakeholders) to manage the development and/or modification of store content and/or features. Reviews developed content and/or features and shares insights that inform the development or modification of future content or features. Aligns actions and priorities with category management and leadership teams.Coordinates with Supply Chain and Business Planning teams to ensure that appropriate inventories are available during promotions, new product launches, and/or during seasonal beats.OtherEmbody our culture and valuesQualificationsMINIMUM QUALIFICATIONS:Proven thought leadership and results leading marketing and/or sales for consumer products and servicesSignificant working experience and a deep understanding of digital & ecommerce marketing with the ability to translate marketing needs into program executionA track record of exceptional partnering across a wide array of internal business groups, stakeholders and execution partners.Highly Preferred Experience And SkillsResults orientated product marketing/digital marketing expertise with an incredibly strong bias for action.Exhibits an entrepreneurial spirit that is passionate about marketing execution within a fast-paced environment, while changing the way customers perceive our brand and our products.A deep understanding of digital & ecommerce marketing, both current and emerging tactics, with the ability to translate marketing needs into program execution.Be Customer Obsessed with a deep focus on the customer experience when balancing short and long-term decisions.Be Collaborative, maintaining broad perspective & removing barriers by working with others around a shared objective.A Growth Mindset demonstrated through embracing challenges, always learning mentality, valuing success of others, persisting in the face of adversity.Strong stakeholder management, executive presence and superior communication skills.#CSOMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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